Helpdesk Associate - Guadalajara, México - Hashmap

Hashmap

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

A tiempo parcial

Descripción

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Helpdesk Associate - Part Time - to join our team in Guadalajara.

Location:
Guadalajara, Jalisco. Mexico.

Requirements:

Availability to work 22.5 hrs per week
Interest in working at morning shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

We Offer:

Competitive salary
Grocery Tickets 12% of base salary
30 days of Christmas bonus
10 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance
Life insurance
Dental Insurance
Discounts with selected Optics
Opportunity to grow in the company

Activities

General L1 support for hardware and MS Office packages
Answer technical support calls providing and escalating to other support groups
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services
**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._