Customer Service Representative - Guadalajara, México - Cognizant Technology Solutions
Descripción
Quality Analyst - Content Ops
Qualification:
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility:
Stakeholder/Business Management:
- Meet/Exceed targets set within the key research activities(Talent Research & Data Management).
- Ensure exceptional viability / accexptance rate.
Process Improvements and Adherence:
- Meet process SLAs / metrics productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Adhere to security practices set by organization.
Project Control, Management and Review / Program delivery:
- Receive tickets/work on issues related to respective process.
- Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.
Customer Relationship Management:
People/Team:
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
Personal Excellence:
- Record own attendance and time sheet related data.
- Complete mandatory training for self as identified.
- Align individual goals with team objectives (work cohesively with the team).
Must Have Skills
- Speaking English
Good To Have Skills
- Field Serv Mgmt-Tech
- After Sales&Serv(Tech)
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
Jun
**About Cognizant
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