IT Support Intern - Tijuana, México - Mammotome

Mammotome

Empresa verificada

Tijuana, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Major Responsibilities

Respond to IT Support tickets, including initial triage
Resolve tickets, based on Knowledge Base articles, Standard Work, or personal troubleshooting
Escalate tickets, as required as per Standard Work
Procure standard IT equipment, via standard process
Install, configure, and basic troubleshooting support for all companystandard hardware, including laptops, desktops, printers, phones etc.
Provide basic support for company mobile devices
Basic Management of Users and Groups in Active Directory
Perform tasks related to onboarding/offboarding of users, based on Standard Work
Basic IT network troubleshooting (examples: WiFi access point connection issues, switch connectivity issues)
Contribute to activities supporting network security and compliance, based on standard work
Create and review knowledge base articles
Perform basic end user training, where appropriate
Maintain an excellent level of customer service
Possess excellent problemsolving ability
Keep a positive attitude, and be largely selfmotivated
Work under direct supervision of a more experienced IT Support Specialist, however, with a goal of becoming more selfdirected as the Internship progresses.
Other duties as assigned, based on business needs.

Required Education, Experience, Skills

Education:

IT internship program in progress, or equivalent knowledge suitable for an entry level IT Support position
Studies in progress or equivalent to systems, computer science (last semester).

Experience:

Educational learning about configuring and troubleshooting of IT hardware such as desktops, laptops, printers, mobile phones, etc.
Basic IT networking educational familiarity
Power User level knowledge of MS Windows and MS Office including O365

Skills:

Excellent communication skills, both verbal and written

-
Fluent in the Spanish language, both oral and written
- ** Conversational
- **level command of the English language, both oral and written

Ability to create and maintain professional business relationships
Ability to selfmotivate and maintain a positive attitude
Possess a passion for IT technology

Desired Education, Experience, Skills

Education:

Associate's Degree or equivalent work experience in Electronics, Computer science, Business Administration, Mathematics, Engineering, or a related field.
One or more of the following industry certifications, or an equivalent combination of education & experience: CompTIA A+, CompTIA Network+, Microsoft MCSA, or ITIL Foundation

Experience:

1 or more years of experience providing Help Desk Support for desktop / laptop computers, Servers, Telecommunications Operating Systems, or working in a Data Center environment.

Skills:

- ** Mature
- to fluent-** level command of the English language, both oral and written

Travel:

This role does not carry a travel requirement, aside from commuting to the Tijuana, B.C., Mexico facility. With rare exceptions, this role will be performed onsite, with little to no remote or hybrid work expected.

Internal Relationships:

This role may interact with associates from all departments and levels of the company, including officebased and remote employees.

External Relationships:

Potentially, although rarely, this role may need to liaison with 3rd party IT Vendors and other support organizations typically utilized in the IT industry.

Physical Demands & Working Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment:

While performing the duties of this job, most work is in an office environment setting, although the Tijuana facility also has "clean room" and factory environments where special clothing must be worn, or other safety precautions taken.
Lighting and temperature are adequate.
The noise level in the work environment is usually quiet to moderate.
This role may, rarely, be requested to work overtime or weekends with pay, due to special IT projects.
This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation