Customer Request Facilitator - Puebla, México - Buckland

Buckland

Empresa verificada

Puebla, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Organization Overview

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way.

Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them.

As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services.

Buckland strives to provide customized services in a memorable way.

Position Summary
Reporting to the Compliance FTA Team Leader, this position assists on compliance projects for major clients. This individual will support the FTA team by creating certificates and logging customer requests. The role requires professional communication with team members, clients, and our client's customers.

What we can offer you

Competitive salary, benefits package and matching retirement plan
A friendly, collaborative work environment
Opportunities for professional development & ongoing learning
A chance to be part of a growing organization

Key Responsibilities:

Create FTA certificates
Manage FTA certificates from creation to completion.
Log new customer requests on regular scheduled basis.
Reviews and maintains database integrity
Utilizing various client and Buckland provided software to organize and manage workload
Create reports and may assist in drafting compliance processes and related work instructions
Provides broker and client assistance with FTA document support
Ongoing effective and diplomatic internal and external customer service
Other duties and responsibilities related to compliance activities
International business degree or similar career
Bilingual (Spanish/English) required
2 years administrative or customer service experience (preferred)
Working knowledge of Microsoft Office with strong Excel skills (preferred)
Strong team player with the ability to work independently
Professional and mature demeanor
Strong attention to detail and organization skills
Above average and accurate keyboarding skills
Detail oriented
Excellent problem solving, research and analytical skills
Ability to travel when needed (up to 10%)