Technology Implementations Specialist - Ciudad de México - Amex

Amex

Empresa verificada

Ciudad de México

hace 6 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Global Commercial Services (GCS) is the global leader in providing payments solutions for businesses.

The GCS Client Onboarding Americas (COA) organization is a team of passionate, solution-oriented individuals empowered to enable our clients to leverage our payment solutions easily and effectively.

The Technology Solutions Management (TSM) team within COA is responsible for providing GCS and their clients with consultation, and technical implementation of high-quality payment solutions.

The Specialist will work directly with clients, representing the American Express brand, driving best in class implementations. This individual will partner with stakeholders in Product, Sales, Account Development, Business Solutions and Servicing.

This is an excellent opportunity for someone who is passionate about customer satisfaction and using technology to drive efficiency

Responsibilities:

Acquire detailed product knowledge of assigned suite of product solutions
Own and manage a portfolio of implementation engagements
Translate business requirements into technical solutions
Deliver training for clients
Manage relationships with key stakeholders
Actively participate and lead problem solving of technology implementation issues to resolution
Support internal Product Development efforts to enable the launch of new features/functionality/solutions

Qualifications:

3+ years of technical implementation and/or customer success experience, preferably within the B2B payments sector
Strong technical acumen (i.e., integrated systems), business and process knowledge of accounting, expense management, payables, purchasing / procurement, ecommerce
Intermediate to advanced Microsoft Excel skills
Effective verbal and written communication skills, including the ability to communicate technical concepts to nontechnical audiences
Passion for challenging the status quo, and ability to drive self and others to innovate and adapt
Ability to manage multiple projects concurrently
Ability to develop and manage internal and external client expectations
Experience with Python, R or other programming language a huge plus
Experience with Business Intelligence Tools (e.g., Tableau) a plus
Working knowledge of accounting structures and Enterprise Resource Planning systems preferred
French fluency desirable

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

Competitive base salaries
Bonus incentives
Support for financialwellbeing and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)
Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities