Gerente de Customer Service - Tecate, B.C., México - BAJA FULFILLMENT SERVICES INTERNATIONAL S. DE R.L. DE C.V

BAJA FULFILLMENT SERVICES INTERNATIONAL S. DE R.L. DE C.V

Empresa verificada

Tecate, B.C., México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Full Job Description

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Job Requirements:

Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
English 95%

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado, Aprendiz

Salario:
$1.00 - $2.00 al mes

Horario: