Regional Client Manager - Ciudad de México - American Express Global Business Travel

American Express Global Business Travel

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Support of other GBT resources, including our online and offline Service Delivery Teams

Identifying client's business travel goals and objectives for the region
Build a regional strategic business plan in alignment with global and monitoring and tracking performance
Schedule account reviews, Mexico and LATAM quarterly, others semiannually
Reporting on out of policy compliance, ie. Highest offenders, 14 day advance, items local controllers can look at and scrutinize, etc.
Review of local air agreements for greater discounts
One person from GBT responsible for the region to coordinate action plan, due dates and each individual country's plan to ensure a smooth solution and smooth process
Contact list for all countries
Maintaining regular communication with local account managers to align with business plan, travel goals and objectives.
Conducting weekly client calls to monitor, track and proactively address ongoing issues and project related initiatives
Address escalated service issues and ensure timely resolution.
Monitoring and reporting on costs, service performance, customer satisfaction, trends and savings opportunities for the region.
Participating in the monthly service level agreement review meetings (if applicable)
Providing strategic support based upon an ongoing assessment of your travel data and an informed understanding of your business objectives
Implementation of products and services across the region.
The regional account manager will be the primary contact for regional escalated service issues and will support and address as the need arises.
Encourage local GBT leadership to conduct a yearly call with local Client leadership in order to collect senior stakeholder feedback and discuss program satisfaction.

Location

Mexico - Distrito Federal - Mexico City

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