Manager - Billing - Saltillo, México - Johnson Controls

Johnson Controls

Empresa verificada

Saltillo, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Details

Manage Operational performance 25%

Supervise the function of Customer Billing and supports Team Leaders in Daily Operations
Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution
Preparing and Implementing strategy on daytoday basis and expediting the billing process with minimum disruption
Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact
Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics. Advise on appropriate action plans where needed via consistent processes
Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management
Ensure Business continuity plans are always tested for service and critical services are always delivered as agreed with customer
Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals
Ensure regulatory requirements, Internal Controls, & Policies and Procedures are followed
Ensure timely monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
Drive towards the agreed efficiency targets through defined processes
Lead through transitions and increase organizational performance driving and embedding many competing initiatives

People Management 30%

Directly Manage and Coach Team Leaders and their teams depending on scope and complexity
Build and lead an engaged, high performing team and foster an inclusive environment
Accountable for performance management, talent development and succession planning
Provide coaching/mentoring
Coordinate activities of team members engaged in processes and subprocesses to deliver
Monitor Productivity and Efficiency of teams

Stakeholder Management 30%

Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
Work closely with relevant stakeholders to drive the Process strategy
Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.
Close communication and partnership with Internal Audit teams as well as Group External Auditors
Timely follow up on Business escalations and provide active resolutions

Drive Process Improvement Strategy 15%

Build a culture of continuous improvement and operations excellence
Partner and align with the Business by closely working with the Internal Stakeholders
Drive the defined process initiatives for your center

Education, Experience, Skills

Bachelor's/Master's degree in Accounting, Finance or Business Administration)

- continuous improvement training (e.g. LEAN / Six Sigma) desirable
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10+ years of experience in finance operations work with deep expertise in Order To Cash Function with 5+ years leading teams:

Continuous Improvement mindset
Demonstrated ability to manage large teams and highly adept at building resiliency within them
Possess a strong customer service acumen
Selfstarter with strong analytical, problem solving skills and initiative to achieve desired outcomes
Excellent verbal and written communication skills
Managed stakeholders with extensive experience working in a diversified industry environment
Experience working in a Shared Service Environment

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Managed 30+ people across the full spectrum of Order to Cash:

Ability to work across diverse cultures and backgrounds

Core Competencies

Concept Strength:

Identifies connections and interdependencies
Thinks creatively. Analyze complex situations and generate solutions

Agile & Resilient:

Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits
Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks

Change Management:

Demonstrates openness to new approaches and ideas
Fosters an environment where one can challenge the status quo when improvement is necessary
Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes
Progresses productively under conditions of change and ambiguity

Process Mindset:

Optimize and continuously improve financial processes and other businesses
The results are driven with a passion for continuous improvement
Can understand, develop, and adhere to processes, identification and implementation of simplification
Standardization and process improvement while looking for proactive optimization

Personality: