Customer Support Specialist I - Monterrey, México - Transplace de Mexico Global
Descripción
Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
- Empowered participation in the development, implementation, and automation of critical business processes
- Build and schedule loads in our systems
- Provide toptier customer service and schedule all appointments in a timely manner
- Support fastpaced, centralized operational account operations
- Process improvement
- Process improvement
- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
- Empowered participation in the development, implementation, and automation of critical business processes
- Other responsibilities as assigned
- 12 months work experience with customer interaction and communication
- Excellent English language skills verbal and written
- Bachelor's degree complete
Skills:
Required
- Customer Service
- Microsoft Outlook
- Bilingual English/Spanish
Behaviors:
Preferred
- Enthusiastic: Shows intense and eager enjoyment and interest
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations:
Preferred
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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