IT Desk Support - Guadalajara, México - Panorama Mortgage Group S de RL de CV
Descripción
We are seeking an experienced Helpdesk Technician to join our team at a small mortgage bank.Minimum of 2 years of relevant experience in providing technical support and troubleshooting for various IT-related issues.
B2 CEFR English level to effectively communicate with users. Familiarity with Microsoft PowerApps is a plus.
Responsabities overview
Provide technical assistance and support to end-users, ensuring timely and effective resolution of IT-related issues.
- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions.
- Collaborate with team members to resolve complex technical issues and escalate when necessary.
- Assist with the setup and maintenance of user accounts, permissions, and security settings.
- Document and maintain records of user inquiries, issues, and resolutions in the helpdesk ticketing system.
- Stay updated with the latest technology trends and developments to enhance technical skills.
- Contribute to the development and maintenance of IT documentation and knowledge base.
If you have the profile please share with us your english resume.
Pay:
$1, $2,000.00 per month
Language:
- english (required)
Work Location:
In person
Expected Start Date: 05/05/2024
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