IT Desk Support - Guadalajara, México - Panorama Mortgage Group S de RL de CV

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee


Descripción
We are seeking an experienced Helpdesk Technician to join our team at a small mortgage bank.

Minimum of 2 years of relevant experience in providing technical support and troubleshooting for various IT-related issues.

B2 CEFR English level to effectively communicate with users. Familiarity with Microsoft PowerApps is a plus.

Responsabities overview

Provide technical assistance and support to end-users, ensuring timely and effective resolution of IT-related issues.

  • Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions.
Install, configure, and maintain computer systems, software, peripherals, and network devices.

  • Collaborate with team members to resolve complex technical issues and escalate when necessary.
  • Assist with the setup and maintenance of user accounts, permissions, and security settings.
  • Document and maintain records of user inquiries, issues, and resolutions in the helpdesk ticketing system.
  • Stay updated with the latest technology trends and developments to enhance technical skills.
  • Contribute to the development and maintenance of IT documentation and knowledge base.
We provide 100% Social Security payment, Monday to Friday schedule, law benefits, competitive salary.

If you have the profile please share with us your english resume.


Pay:
$1, $2,000.00 per month


Language:

- english (required)


Work Location:
In person

Expected Start Date: 05/05/2024

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