Customer Service Representative - Merida, México - WorldStrides

WorldStrides

Empresa verificada

Merida, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Key Responsibilities:

Identify and assess customer needs to achieve satisfaction
Provide accurate and complete information to customers about products, services, and policies
Resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary
Keep accurate records of customer interactions and transactions using SF system.
Follow up with customers to ensure their issues have been resolved to their satisfaction
Meet and exceed customer service performance metrics and goals
Continuously develop knowledge of products, services, and policies to provide excellent customer service
Collaborate with crossfunctional teams to improve the customer experience

Qualifications:

Associate Degree or posthigh school graduate preferred
12 years of experience in customer service or related field
Excellent communication and interpersonal skills
Strong problemsolving and decisionmaking skills
Ability to multitask and prioritize workload in a fastpaced environment
Proficient in computer skills and experience using a CRM system
Availability to work flexible hours, including weekends and holidays
Positive attitude and willingness to learn and grow with the company
Ability to sustain long periods of inbound calls and communication with customers
Ability to position company policies in a positive and professional manner
Analytical capacity to make decisions at a certain level
Demonstrated Bias towards Metric Attainment and Process Improvement

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, between 8:00 AM ET and 9:00 PM ET.
Occasional holidays and weekend work may be required as job duties demand.

Requirements:

Associate Degree or posthigh school graduate preferred
12 years of experience in customer service or related field
Excellent communication and interpersonal skills
Strong problemsolving and decisionmaking skills
Ability to multitask and prioritize workload in a fastpaced environment
Proficient in computer skills and experience using a CRM system
Availability to work flexible hours, including weekends and holidays
Positive attitude and willingness to learn and grow with the company
Ability to sustain long periods of inbound calls and communication with customers
Ability to position company policies in a positive and professional manner