Adolfo Fabián Medrano Domínguez

18+ year experience in connectivity and tech support/help desk, billing, sales and customer service. Excellent verbal and written communication skills, empathic, confident, articulate, professional speaking abilities, in public, to groups or via electronic media, negotiation skills. Committed, competent, creative, organized, team work abilities.

Company: Hexaware Technologies México.
Position: Associate Software Engineer.
Function: Help Desk support, set configuration for anti-virus and other software on different platforms and devices.
Start Date: February 11th 2022.
Termination Date: Still working to date.

Company: Conduent.
Position: Support Agent.
Functions: Bilingual chat/phone support agent for users and customers of a delivery app.
Termination Date: December 3rd 2021.

Company: Sutherland.
Position: Tech Support and Sales Associate.
Functions: Bilingual Tech support for email, websites and server services, also, sales for the same kind of products. Start Date: December 3rd 2018.
Termination Date: August 17th 2020.

Company: Atos Global Delivery Center México. Position: Technical Support Representative.
Function: Bilingual Help Desk technical support.
Start Date: December 20th 2016.
Termination Date: August 20th 2017.

Company: Arvato Digital Services México. Position: Customer Service Representative.
Function: Bilingual customer and technical support (early)/Spanish technical support (later).
Start Date: April 20th 2010.
Termination Date: September 26th 2016.

High School Diploma.