Alberto Aceves

• Information Technology (IT) Professional with 26 years of experience in a World-Wide company including 19 of them in a manufacturing (maquila) factory and Shared Services group.

• Last 18 years performing Regional/Country Infrastructure Information Technology manager position mainly in Latin America (LATAM).

• Background in Information Technology Services; Wide Area Network (WAN) and Local Area Network (LAN) environments, Wireless Technology, Servers and backup solutions, Desktop support, IT Systems administration, Voice solutions, IT solutions for opening new facilities, closure of locations, merging of companies, re-layouts of locations, design and relocation of IT rooms, redundant options for IT Infrastructure solutions. IT Infrastructure for new applications including ERPs.

• Experience with IT change management process, implementing policies, procedures and standards to optimize IT resources utilization, IT Audits (Sarbanes Oxley-SOX, ISO, CTPAT).

• Organization and administration skills for projects administration and follow up, customer service oriented, proactive and able to work in stressful environment.

• Experience in leading IT people of different cultures, nationalities, continents and geographical areas. Capable of leading and motivating IT employees in reaching professional goals.

• Languages; Spanish Native, English Conversational and writing, Portuguese, French, Intermediate Conversational. Italian very Basic.

PROFESSIONAL EXPERIENCE

PepsiCo

Mexico City, Mexico

May 2022 – January 2023

LATAM CTO Prevention Coordinator

• Prevention of Risks for Information Technology for Latin America (LATAM) region.

• Prevention and detection of Risks in Change Management Process (Infrastructure & Application).

• Weekly On-call support (24 hours) for Incidents and Problems for Latin America (LATAM) sites.

• Disaster Recovery process.

Ingersoll Rand and Trane Technologies Corporations

(Schlage de México, Ingersoll Rand, Trane Sistemas Integrales)

IT Infrastructure Regional Field Service Senior Manager Latin America

México City:  From August 2019 to February 2021

Tecate, Baja California: From March 2008 to August 2019

• Provided leadership and address IT Infrastructure Technical Services issues and customer service.

• Lead the IT Field Service group in Latin America (LATAM), 30-40 IT professionals, being part of the Shared Services group.

• Communication with end-users (clients), Business Units, peers, corporate managers.

• Participated in Corporate IT Infrastructure Initiatives and projects (Opening of new locations, merging-closure of facilities, re-layouts of locations, relocation of computer rooms, data/voice cabling, deployment of software, applications and others).

• Supported with the implementation of IT Infrastructure for new applications including ERPs.

• Monitoring and overseeing of dash-board and incident tickets and request for Latin America PC users using a Help Desk related system.

• Collaboration with the Corporate teams (Network, Server, Security, Project Management, Service Desk, Procurement teams) for the day to day IT activities and IT Projects/Initiatives.

• Provided Coaching and Development to the IT Technical Services staff in Latin America.

• Successful integration of IT teams of different companies due to acquisition or merging.

• Worked with US and Latin American suppliers for Servers, Network equipment (Switches and Access Points), PCs, peripheral, Network cabling, Voice and work with the Latin American carriers for implementing and negotiating WAN solutions for Latin American locations.

• Support and follow up in the elaboration of the annual IT budget for Latin America (LATAM).

• Participation and collaboration with Business Units in Sarbanes-Oxley (SOX), CTPAT, process, procedures and PriceWaterhouseCoopers(PWC), ISO 9001 audits.

Information Technology Infrastructure Field Service Manager

Schlage de México / Ingersoll Rand - Tecate, Baja California.

June 2003 – March 2008

Responsibility for México, US West Region, Venezuela, Spain, France, and Italy operation.

• Migration of users and Data from Novell Netware 5.x NDS to Windows 2000 Active Directory environment in Schlage Manufacturing factories.

• Successful migration of Network UTP CAT 5 to Cat 6 in Schlage Manufacturing Plants.

• Successful Network infrastructure hardware replacement from hubs to Cisco switches at Schlage Manufacturing factories.

• Cisco Wireless Infrastructure implementation in Schlage Manufacturing factories in Baja California.

• Led the IT project for relocation of IT rooms to diferent buildings.

• Participation in Sarbanes-Oxley (SOX) implementation in IT Mexico in addressing IT gaps, deficiencies and creating mitigation process and procedures.

IT Supervisor, Network Administrator, IT System Analyst

October 1994 – June 2003

Schlage de México / Ingersoll Rand – Tecate, Baja California factory and Warehouse of San Diego, California.

• Network administration of Novel 4.x, 5.x and Windows NT 4.0 servers.

• Monitoring communication, performance, parameters, alerts in network equipment and servers.

• PBX Avaya Definity and Audix Voice mail administration.

• Backup Operator (Backup Solutions for Windows and Novell servers).

• PC users support. 190 users in Tecate Plant and 20 in San Diego locations.

• Organization and structure of LAN in Network Cabinets for the Schlage Tecate Plant. Most of the areas were migrated from UTP Cat 5 to Cat 5e.

• Wireless and barcode scanners implementation in Schlage Lock San Diego, California Warehouse.

• Administration of the HR & Payroll Mexican System (Tress), Toolcrib, Cafeteria applications.

• Led and coordinated the preparation of all IT systems (Hardware, Software and applications) for the year 2000 compliance project in Tecate Plant.

• Responsible for the Analysis, design and development of Administrative applications like Toolcrib in Clipper 5.0, Cafeteria tickets and Bank Reconciliation in FoxPro, HR and Payroll System (Tress), Time & Attendance in Tecate factory.

Tres Estrellas de Oro (Bus Transport Company)

Tijuana, Baja California, México.

IT Project Leader and Programmer Analyst

May 1989 – October 1994

• Initiated the usage of IT PC equipment, network and peripherals in that company.

• Administration of the ticketing system and HR applications, including upgrades.

• Responsible for the Analysis, Design and Development of Administrative applications.

• PC users support.

• Analysis and Design of new WAN ticketing system in Windows environment.

• Installation of the new WAN ticketing system in 8 different bus stations locations in Mexico.

Gobierno del Estado Sinaloa (Government of Sinaloa State)

Culiacán, Sinaloa, México

IT Project Leader and Programmer Analyst

February 1988 – May 1989

• Led projects that involved deployment, analysis, desing, development of new In-house developed applications using Clipper 87 for programming.

EDUCATION

Computer Science Bachelor degree    1985 – 1989      Instituto Tecnológico de Culiacán. (Graduated with honors. Top of the class).

Chemist Laboratory Technician career in High School     1982 – 198      Instituto Tecnológico de Culiacán.

Diplomado for Managers and Supervisors of the Maquiladora Industry    1998    Universidad Autónoma de Baja California (UABC)

Languages / Institute

Spanish - Native

English - Universidad Autónoma de Sinaloa (UAS)    1986 - 1989

French  - Universidad Autónoma de Sinaloa (UAS)    1986 - 1989

Italian - Universidad Autónoma de Baja California (UABC)  

Portuguese - Ingersoll Rand Corporation (Day to Day)

TRAINING

• Project Management Mastery training. (Ingersoll Rand University in North Carolina).

• Security and Environmental Health and Safety training. (Schlage Tecate Plant).

• Coaching and Development training (Schlage Tecate Plant).

• Behavior based Interview training (Hillsdale-Indianapolis and Schlage Tecate Plant).

• Leadership Development training (Hillsdale-Indianapolis).

• ISO 14001 training (Schlage Tecate Plant).

• Sarbanes-Oxley (SOX) in Schlage Tecate and Ensenada Plants.