Sobre aldo arteaga:
I am a senior application support engineer with several years of experience providing rapid and end-user-focused technical support for both large and small-scale applications. I have demonstrative experience in identifying root-causing problems and directing users to lasting solutions.
Experiencia
I am a senior application support engineer with 8+ years of experience providing rapid and end-user-focused technical support for both large and small-scale applications. I have demonstrative experience in identifying root-causing problems and directing users to lasting solutions, I have experience with scripting in linux/unix consoles
- Well versed in typical applications and operating systems like Windows Server/Linux OS, good understanding of command line consoles like Git Bash, PowerShell, Ubuntu
- Overseen all incoming operations requests via Email, Chat, and Phone Support to support the system infrastructure
- Experienced with addressing major critical incidents and application systems, monitoring and addressing incoming requests for user support.
Intugo | March 2021 - Current
L2 Service Desk Agent
- Advanced system trouble shooting
- Commands/Scripting
- Microsoft AD/365/Azure System Admin
- Various ticketing tools
- Cloud storage admin
WiPro | Sep 2019 – March 2021
L1 Service Desk Agent
- Microsoft AD System Admin
- ticket Remedy BMC
- Email, chat, Phone Support
- I Phone Mobile support
- Shared folder SFTP Admin
TATA | Sep 2018 - Sep 2019
B Tag Tech
- Shell Scripting Multiplexers
- SSH PuTTY
- Scripting LAN/WAN Routers
- Addressing Major Outage
- Field Tech Support
Educación
Education and Certifications
Tech Futures(West Contra Costa College)
Certification – Basic Networking, Database , Web Design
2002 – 2006
Specialized Training
Free Code Camp, Grasshopper, Solo Learn
Certificate – JavaScript, HTML, CSS,
2009 – 2013 && 2020 -2022
Free Code Camp SQL course
Certificate – SQL, MySql, MariaDB,
2009 – 2013 && 2021-2022
BEDU
Certificate – Full Stack Web Dev, SQL, Linux, Jquery, nodeJS, CSS, HTML
2021 - 2022
BEDU React
Certificate – JWT,MU,Mongo,Rrouter,Git
2021 - 2022
Languages
- Spanish Native
- English Native
Profesionales del mismo sector Atención al cliente / Soporte que aldo arteaga
Profesionales de diferentes sectores cerca de Zapopan2, Zapopan
Otros usuarios que se llaman aldo
Trabajos cerca de Zapopan2, Zapopan
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