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Zapopan2
aldo arteaga

aldo arteaga

Programmer : a machine that turns coffee into code

Atención al Cliente / Soporte

Zapopan2, Zapopan

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Acerca de aldo arteaga:

I am a senior application support engineer with several years of experience providing rapid and end-user-focused technical support for both large and small-scale applications. I have demonstrative experience in identifying root-causing problems and directing users to lasting solutions. 

Experiencia

I am a senior application support engineer with 8+ years of experience providing rapid and end-user-focused technical support for both large and small-scale applications. I have demonstrative experience in identifying root-causing problems and directing users to lasting solutions, I have experience with scripting in linux/unix consoles

  • Well versed in typical applications and operating systems like Windows Server/Linux OS, good understanding of command line consoles like Git Bash, PowerShell, Ubuntu
  • Overseen all incoming operations requests via Email, Chat, and Phone Support to support the system infrastructure 
  • Experienced with addressing major critical incidents and application systems, monitoring and addressing incoming requests for user support. 

 

Intugo | March 2021 - Current

L2 Service Desk Agent

 

  • Advanced system trouble shooting 
  • Commands/Scripting 
  • Microsoft AD/365/Azure System Admin 
  • Various ticketing tools 
  • Cloud storage admin 

 

WiPro | Sep 2019 – March 2021

L1 Service Desk Agent 

 

  • Microsoft AD System Admin 
  • ticket Remedy BMC 
  • Email, chat, Phone Support
  • I Phone Mobile support
  • Shared folder SFTP Admin

 

TATA | Sep 2018 - Sep 2019

 B Tag Tech 

 

  • Shell Scripting Multiplexers
  • SSH PuTTY 
  • Scripting LAN/WAN Routers
  • Addressing Major Outage 
  • Field Tech Support

 

Educación

 

Education and Certifications

 

Tech Futures(West Contra Costa College)

Certification – Basic Networking, Database , Web Design

2002 – 2006

 

 

Specialized Training

 

Free Code Camp, Grasshopper, Solo Learn

Certificate – JavaScript, HTML, CSS, 

2009 – 2013  &&      2020 -2022

 

Free Code Camp SQL course

Certificate – SQL, MySql, MariaDB, 

2009 – 2013    &&       2021-2022

 

BEDU 

Certificate – Full Stack Web Dev, SQL, Linux, Jquery, nodeJS, CSS, HTML 

2021  - 2022

 

BEDU React

Certificate – JWT,MU,Mongo,Rrouter,Git

2021  - 2022

 

Languages

 

  • Spanish Native
  • English Native

 

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