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Mexico City
Alfredo Dosal

Alfredo Dosal

Billing Supervisor / OTC lead

Contabilidad / Finanzas

Mexico City, Ciudad de México

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Sobre Alfredo Dosal:

Con 6 años de experiencia profesional, mi enfoque está en la mejora continua de los procesos de fabricación y en el liderazgo efectivo de equipos. Actualmente, como Supervisor de Facturación en Hays, me dedico a la dirección estratégica y al liderazgo operacional de todas las iniciativas de Order to Cash (O2C). Mi misión es garantizar la calidad y precisión en la entrega de servicios O2C, alineando mis valores y objetivos con la cultura y misión de la organización. Aporto una perspectiva diversa y experiencias que enriquecen al equipo.

En mi rol actual, coordino la facturación y lidero al equipo completo de O2C haciendo reportes específicos para clientes, y evalúo la exposición al riesgo de la empresa y de los clientes. Mis habilidades analíticas y de gestión de personas son fundamentales para definir y ejecutar procesos estandarizados en todas las ubicaciones, así como para analizar los procesos de cobro y establecer las mejores prácticas para todos los tipos de cuentas por cobrar. Estas competencias me permiten contribuir sustancialmente al éxito del equipo y de la organización.

Experiencia

HAYS Recruitment Specialists - Canada Billing  Supervisor - O2C Lead (April 2022 – present) • Managing as main role the billing team as well as supporting the Director of Order to Cash by reviewing, directing and organizing the Collections, Account Receivable and Cash Applications areas. • Analyzed billing processes and implemented improvements, resulting in a 15% reduction in processing time and increased cash flow. • Conducted regular audits of billing activities to identify and rectify discrepancies, safeguarding against financial misreporting and fraud. • Developed customized billing solutions for key clients, enhancing client satisfaction and fostering strong business relationships. • Collaborated with external auditors during annual audits, providing all necessary documentation and explanations to ensure compliance with financial regulations. • Established clear billing policies and procedures, ensuring consistency in operations and adherence to legal requirements. • Led a team of billing specialists, providing training, supervision, and performance evaluations to maintain high standards of accuracy and service. • Analyzed customer feedback on billing issues, identifying patterns and implementing corrective measures to prevent recurrence. • Reviewed and authorized contract and service agreements, ensuring compliance with billing policies and revenue recognition standards. • Managed comprehensive billing operations, including invoice generation, account adjustments, and payment processing for timely financial transactions. • Prepared detailed monthly billing reports for senior management, highlighting revenue trends, outstanding issues, and potential areas for improvement. • Coordinated with sales, customer service, and accounting departments to resolve billing disputes and clarify charges, improving inter-departmental communication and customer satisfaction. • Monitored aged accounts receivable, implementing effective collection strategies that reduced outstanding debts by 20%. • Conferred with credit control to achieve payment goals. • Conducted regular reviews of credit and collection processes, identifying areas for improvement and efficiency gains. • Prepared detailed reports on credit and collections performance, presenting findings to senior management for strategic decision-making. • Analyzed financial statements and credit reports to make informed decisions on credit extensions and terms. • Reviewed and updated terms of trade in contracts to ensure clarity on payment obligations and reduce future disputes. • Led negotiations with delinquent accounts to secure payment plans, improving cash flow and reducing bad debt levels. • Collaborated with sales teams to balance risk and business growth, facilitating strategic customer partnerships. • Oversaw collections team, providing training and guidance to enhance effectiveness in recovering outstanding debts. • Applied judgement and discretion in writing off uncollectable debts, accurately reflecting financial position. Solera - Omnitracs LLC - Billing Specialist (June 2021 – April 2022) XRS U.S. Division Supervisor and Area Manager: • Clarify doubts or complaints from customers, both by email and by call, related to billing, also about the processes we carry, of activation of units, investigate and explain monthly variations. • Monthly reconciliations for customers with large quantity of units. (Coca-Cola, Amazon etc.) • Monthly Billed unit variance report, this report is done to see the fleet reduction variations that customers make monthly, and to be able to resolve errors in billing before printing invoices and sending them to the customer. • Coordinate weekly billing cycles and issuance of invoices generated by the system. • Work with sales and customer service groups to support product evaluation and customer retention programs.  

This is done once a month, and a report is made of the total number of customers who cancelled with their respective comments as to why. This way the sales and customer service team will be able to give special promotions or credits in order to retain them. • Monthly cancellations already scheduled in outlook of customers are made and their respective cancellation letter is sent. • Support to the Accounts Receivable area. • Monthly, quarterly, and annual report on the profits obtained, as well as an annual report between current year and previous year that is sent to Finance, and this will establish the bonuses and profits of the company. • Credit approval for customers as well as any re billed that may be required. • Upload customer invoices as required to Coupa, Ariba, Taulia and Tungsten platforms. • Salesforce, Oracle, One Drive, Excel and other Omnitracs proprietary applications are used for all these processes and daily functions. Solera - Omnitracs LLC - Associate Billing Specialist (January 2020 – June 2021) • Month-end, quarter-end and year end closing journal entries. • Coordinate weekly billing cycles and issuance of system generated invoices. • Assist in financial reporting and compliance with internal controls. • Special and ongoing projects as required. Hewlett Packard Enterprise - Receivable Management Services (December 2018 – January 2020) Financial Services - Cash Analyst • Coordinate and supervise the team of 4 people each responsible for 1 country in Latin America (Chile, Peru, Argentina, Puerto Rico), as well as support in those entities in month-end closing. • Monthly reconciliations were done to ensure that payments were not pending to be applied. • Monthly, quarterly and annual report on all payments made and see how much profit was made. • On a daily basis had to download payment data from Bank of America and Mexican banks. • Approved credits and refunds. • Worked in coordination with the accounts payable area. 

Educación

Bachelor´s Degree in Business Administration

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