Ivette Vazquez

I have over six years of experience as an assistant and four years of experience in customer service. My main tasks are organizing office-management duties, making daily, weekly, and monthly reports, providing general administrative support, and helping supervise other company areas to carry out their activities promptly.

In customer service, I interviewed clients to identify which process fits better to their situation and advise them on the documents they need to start a process. I enter all the information into a system so the next area can start working. I follow each process from start to finish.

All my professional experience is in the same organization whose main responsibility is to provide the official document that allows Mexican citizens to participate in local and federal elections, in addition to being the most accepted document as official identification and also organizing the federal elections here in my country. So, I also have a legal background since everything this organization does is established in the Mexican constitution.

Instituto Nacional Electoral (INE) Zapopan, Jalisco, Mexico. Executive Assistant, INE (2020-2023) (Hybrid-remote) Monitor activities such as reports and documentation required to be sent in a timely manner. Receive information that I have to analyze to then flow it to others areas, or give it an immediate response. Analyze the manuals and documents to review and proofread documents to ensure complience with legal procedures. Prepare and key in correspondence and documents. Keep the data and filing systems updated. Make daily, weekly and monthly reports. Schedule and confirm appointments. Make calls requesting information from other areas of the company or to government offices and following up so that the requested information is sent on time. Searching in internal systems, the information requested by the court. 

Instituto Nacional Electoral (INE) Zapopan, Jalisco, Mexico. Customer Service Supervisor, INE (2016-2020) Interview clients to identify what kind of process they are going to carry out. Experience advising people on the documents they need to carry out a process. Check legal documents such as birth certificates, IDs, and passports. Have all the information on file for the next area to start working. Coordinate staff activities. Make daily and weekly reports.

 Instituto Nacional Electoral (INE) Zapopan, Jalisco, Mexico. Administrative Assistant, INE (2013-2016) Creation of documents and reports for the electoral organization area. Email handling. Update data. 

Instituto Nacional Electoral (INE) Zapopan, Jalisco, Mexico. Data Entry, INE (2012-2013) Support in the capture of information regarding the federal elections 2011-2012.

Universidad del Valle de Mexico 2006-2011. Marketing Bachelor's degree.

 Academy Virtual Latinos 08/2023. Introduction to the Legal Industry. 

Clio Academy 09/2023. Clio Manage for Paralegals and Legal Assistants.