
Alma Aguilar
Administrativo
Servicios ofrecidos
Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Also support via Email and live chat services. Patient
and empathetic Customer Representative with extensive background in conflict resolution and customer care.
Experiencia
Linguistica International, Utah —Team Leader,Supervisor
November 2019 - PRESENT
Interpretation over the phone for Schools, Hospitals, Correctional Facilities, Non emergency 911, Unemployment department, WIC and Department of health and human services. Supervision of 27 interpreters, training and time adherence.
Universal RH, Playa del Carmen — Recruiter
September 2018 - September 2019
Call center Customer Support for warehouse industry companies like, TARA, Amazon, XPO, Personalization mall. Recruitment support for temporary positions.
Virtue fusion, England — Customer support, moderator May 2008 - August 2018
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Ensured superior customer experience by addressing customer concerns, moderating forums and live chats, demonstrating empathy and resolving problems on the spot.
Routinely answered customer questions regarding merchandise and pricing.
Working Solutions, Plano Texas — Customer support agent April 2008 - June 2015
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Creating, managing and following up on car, hotel and ticket reservations. Escalation of issues, and refunds for customers.
Educación
EDUCATION
Blas Pascal Pomona California GED
3.8 GPA
2004 Associate of Science: Administrative Software
ATT TECH Riverside California
BA .Completed Advanced Administrative training
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