Alma Aguilar

Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Also support via Email and live chat services. Patient 

and empathetic Customer Representative with extensive background in conflict resolution and customer care. 

Linguistica International, Utah —Team Leader,Supervisor 

November 2019 - PRESENT 

Interpretation over the phone for Schools, Hospitals, Correctional Facilities, Non emergency 911, Unemployment department, WIC and Department of health and human services.  Supervision of 27 interpreters, training and time adherence. 

Universal RH, Playa del Carmen — Recruiter 

September 2018 - September 2019 

Call center Customer Support for warehouse industry companies like, TARA, Amazon, XPO, Personalization mall. Recruitment support for temporary positions. 

Virtue fusion, England — Customer support, moderator May 2008 - August 2018 

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently 

Ensured superior customer experience by addressing customer concerns, moderating forums and live chats, demonstrating empathy and resolving problems on the spot. 

Routinely answered customer questions regarding merchandise and pricing. 

Working Solutions, Plano Texas — Customer support agent April 2008 - June 2015 

Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information. 

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. 

Creating, managing and following up on car, hotel and ticket reservations. Escalation of issues, and refunds for customers. 

EDUCATION 

Blas Pascal Pomona California GED 

3.8 GPA 

2004 Associate of Science: Administrative Software 

ATT TECH Riverside California 

BA .Completed Advanced Administrative  training