Ana Rios

Results-oriented professional Customer service Negotiation skills Good stress management and work under pressure Excellent teamwork promoter, developing a friendly working environment Public relations 

Audit Team Lead Cotiviti 

-Effectively utilize audit tools to review Walmart USA accounts payable transactions in order to identify potential overpayments. 

-Upon identification of claims, communicate with vendors and merchants to  validate findings. 

-Leading a team of 7 people for the categories of Grocery and Electronics, specializing on Rebate and Instant Savings. 

Financial Coordinator Kempton Asset Management 

-Prospecting potential clients, creating a database of for new business. 

-Managing schedules for Sales Consultants and Managing Partners. 

-Qualify new business and relay relevant information to correct departments. 

-Produce reports within the department, and develop sales strategy accordingly. 

Customer experience Manager Opera Desarrolladora 

-Prospecting potential clients, creating a database for new business. 

-Managing schedules for Sales Consultants and Managing Partners. 

-Qualify new business and relay relevant information to correct departments. 

-Produce reports within the department and develop sales strategy accordingly. 

After Sales Etapel 

-Customer care and monitoring for the after sales department 

-International suppliers care and monitoring 

-Backing social media department 

-Administrative activities 

Costumer Service Techno Lógica Mexicana SA de CV 

-Customer care and monitoring 

-Administrative activities 

-Engineers Agendas tracking service 

-Responsible for making referrals and be aware of the stock that is taken into physical store in the service department of robotics and biomedical department 

-Monitoring services through CRM 

-Tracking invoices, order, referrals and purchases through a system of Help Desk 

Store Manager Booster Juice Canada 

-Team Supervisor of 5 people 

·Customer service, telephone and in person. 

·Purchasing supplies online, Dealing with suppliers of raw materials and auxiliary materials 

· Staff training 

 

 

 

 

 

 

 

 

 

 

 

University of Guanajuato Degree in International Commerce 

University of Western Ontario École de Langue Française Trois- Pistoles. Immersion program. Trois- Pistoles, QC. Canada.