Andres Rivera

Digital Transformation Strategist AI/ML Automation

Tecnología / Internet

Monterrey, Monterrey

Acerca de Andres Rivera:

Bilingual digital transformation specialist driving AI-powered automation and data intelligence across enterprise systems. Proven leadership in innovation projects, agile delivery, and workflow optimization using RPA, BI, and low-code tools. Monterrey, Nuevo León, México

Skills

Strategic Thinking
Cross-functional Collaboration
Self-learning & Mentorshi

Expertise

Data & BI: Power BI, Looker Studio, SQL, NoSQL
Automation & AI: Python, Copilot Studio, Power Automate, Automation Anywhere
Project Management: Agile (Scrum), Waterfall, ClickUp, JIRA
Tools & Platforms: PowerApps, GitHub, Zoho CRM

Courses and Seminars

Scrum
Data Architecture for Data Scientists
BMPN 2.0
Power BI
Digital Transformation
Risk Management
Snowflake (Data Warehouse)
Cybersecurity
Artificial Intelligence (AI)
Machine Learning (ML)
Internet Of Thnigs (IoT)
UX/UI
PowerApps & PowerAutomate

Experiencia

Digital Transformation Analyst - Grupo PROMAX (2024 - Present)

Digital Transformation Analyst leading AI and ML initiatives through the development of service agents using Python and Copilot Studio.
Optimized operations across 15 business units by redesigning workflows and deploying intelligent automations. Built BI dashboards in Power BI to drive data-based decisions and real-time monitoring.
Automated processes using Power Automate, Power Automate Desktop, and Automation Anywhere, reducing manual tasks.
Enabled app creation in Power Apps to streamline operations and enhance productivity across teams.

Project Leader - Transpais (2021 - 2024)

Leader of web and mobile development teams with a proven track record of successfully integrating payment gateways, CRM, and sales platforms. Expert in optimizing customer journeys through seamless payment integrations.

Successfully led the integration of diverse payment gateways, enhancing user experience and driving revenue growth.
Managed Zoho CRM to streamline customer success operations, implement effective segmentation strategies, and foster customer loyalty.
Pioneered the integration of Uber Vouchers into the app, offering a convenient and valuable service to customers.
Successfully integrated a retail sales platform, expanding market reach and driving sales.
Thrived in agile environments, utilizing tools like GitHub and ClickUp to optimize team collaboration and productivity.
Demonstrated expertise in automating processes using RPA, AI, and ML algorithms, resulting in significant efficiency gains and cost reductions.
Developed a sophisticated AI chatbot to provide exceptional customer service, improving satisfaction and reducing support workload.