Andres Zarrabal Valencia

• Customer Service Representative.

• Three years training CSRs.

• Ten years as an auto cad draftsman.

• Two years of experience as an architectural designer.

• Excellent knowledge using Microsoft Office.

• Two years of international work experience CANADA. 

TELVISTAS.A. de C.V.                                                                        Mexico. Home Office.

Customer Service Representative.                                                               June 2021 – July 2022

AVIS, BUDGET, PAYLESS Rent a Car (USA AND CANADA)

Billing

Reservations

Protection & Coverages

Roadside Assistance

Lost & Found

Loss Damage Waiver

Manufacturera Century Mexico                                                      Mexico. México.

 Industrial sales specialist                                                                            January 2017 – Nov 2018

 Creating and Tracking service quotes:

Diagnosis

Repair

Preventive Maintenance to compressor equipment and air blowers,

Generating service scheduling from purchase orders

AGILENT TECHNOLOGIES                                                               Mexico. Mexico.

Customer Service Representative.                                                              June 2013 – July 2016.                                                                                                                 

Bilingual Customer Service Representative. 

TELVISTAS.A. de C.V.                                                                        Mexico. México.

Customer Service Representative.                                                               Nov 2008 – Oct 2011

• Money transfers, taking calls, sending money by 

       using customer’s credit and debit cards.

           (Visa, Master card and Discover)

WESTERN UNION USA Y CANADA.

Omega Direct Responses       

Toronto ON, Canada.

Customer Service Representative.                                                              June 2005 - January 2007

• Cash back rewards on purchases
• Travel rewards
• GOLDEN, SILVER, PLATINUM

(CITY BANK USA).

Teletech Mexico                                                                                        Mexico. Mexico.

Operations Supervisor / Customer Service Agent.                                       April 2000- January 2004

• Preparation of sales reports in order to improve

  the operational staff quality and productivity.

• Train new CSRs on products and services offered by our represented clients.

• Interview, selection and hiring new staff.

Universidad Autónoma Metropolitana

Arquitectura