Angel Ulises Galvan Chavez

I have 7 years of experience in the area of Information Technology, I have always liked engineering, that is why my hobbies are focused on technology.

I am always looking to learn something new, to know what else is out there and I am passionate about learning.

IT Intern
Company Emerson Electric Duration March 2018 –January 2019
Main activities
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Support in the inventories of landlines, cell phones and computer equipment. Change of computer equipment to users of the building.
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Remote and face-to-face support for solving problems with telephone lines and computer equipment.
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Support in the corrective and preventive maintenance of computer hardware, as well as software installation and data recovery.
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Maintenance of the network equipment of the building.
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Logistics of the foreign shipment of the machines for users outside the building.
Achievements:
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Improved shipping logistics by computer.
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The response time to attend to user problems in the building was reduced by 30%.
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Errors in construction equipment inventories were reduced by 20%.
SystemManager
Company Medical Unit 2000 Duration January 2016 –November 2017
Main activities
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Maintenance of computer equipment, hardware and software.
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Installation of security cameras and configuration of remote devices.
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Maintenance of electrical wiring and low-level installations.
Achievements:
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CCTV service restored and properly configured for remote viewing.
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Start up lights, contacts and equipment that were out of use due to lack of preventive maintenance.
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The productivity of computer equipment users increased by 40% due to the correct configuration of digital tools.

IT Support Engineer
CompanyFibra Danhos
Duration March 2021 –November 2021
Main activities
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In charge of the systems area in the company's properties (shopping centers).
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Supervisor of Information Technology projects in the aforementioned properties.
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Corrective and preventive maintenance of the internal network of the administration departments.
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Logistics, change, maintenance and repair of computer equipment, networks for the internal areas of the property.
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Training for users of differentes areas in the company and corporate on Information Technology and Computer issues.
IT Technical SupportCompany PQE Group Duration March 2022 – April 2023Main activities
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Technical support and remote (USA, Brazil and Europe) and on-site assistance to the Company's users.
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Creation and management of users in Active Directory.
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Corrective and preventive maintenance of computer equipment.
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Logistics, equipment change for users outside the country and within the CDMX facilities.
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Management of corporate equipment inventory.

Escuela Superior de Ingeniería Mecániay EléctricaUnidad Culhuacán(IPN)
Engineer in communications and electronics.
October 2016 –February 2021
Centro de EstudiosCientíficosy Tecnológicos9 "Juan de Dios Bátiz". (IPN)
Technician in Digital Systems
August 2013 -August 2016