Angelica Garcia

Quality Engineer with a master degree in process of administrative engineering and quality, with
experience in core tools, qualified to solve issues with different quality tools, with over 7 years of
experience in automotive industry, providing support to customer and maintaining through dashboard
the creation of integral solutions focusses on quality system.
Extensive experience in quality systems for control and administration in internal and external
audits, ensuring compliance within the established standard. Suppliers’ management,
personnel supervision, internal and external audits, document management, production line
support on floor, review of 8d's internal and external.
Outstanding skills in planning and organization of multidisciplinary teams, problem-solving
analysis, and audit preparation. Highly motivated in taking the initiative to provide solutions.

Professional Experience
ZKW México, S.A. de C.V. (2020-Present)
Quality Customer Engineer
• Respond in timely manner customer claims, tracking and closing 8d’s.
• Management the portal of customer
• Participate in corrective action meetings to improve KPI.
• Schedule and review results of products audits in shop floor.
• Approve and followed the engineering changes.
• Create and update inspection standards
• Create AMEF and reverse AMEF
• Create control plan and review the process with it
• Coordinate clean points in shop floor
• Create documentation in line

Education
 2007 – 2012
College ITESI: Degree in Computer Science specialist in network.
 2021 – 2022
Master’s degree in administrative engineering and quality