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Coyoacán
Armando Sanchez

Armando Sanchez

IT Help Desk Engineer

Tecnología / Internet

Coyoacán, Delegación Coyoacán

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Servicios ofrecidos

Over a 12-year career in tech, working in Latam for international and local companies, I have played an essential role in developing strategic plans and improving a wide range of support and services across different industries and business models.

Tarifa aproximada: MXN$ 200 por hora

Experiencia

IT Engineer - NetCracker Technology
10/2021 - Present
• Assigning and removing VOIP extension;
• Office security and access control;
• Regional Active Directory management, user creation, work station creation; account unlock, password reset, group assignment;
• Planning account budget and resources; keeping IT Department within the allocated budget; finding the resources to execute on time and on budget;
• Ticket management, keeping up the standers of ticket resolution and providing detail fallow up of tickets.
• Working with senior and top management on the support and maintenance related questions;
• Windows OS, Imaging, troubleshooting, Updates, Logs review;
• Corporate Sim card and Cellphone management,
• Planning account budget and resources; keeping IT Department within the allocated budget; finding the resources to execute on time;

 

IT Team Leader – MarketIT
12/2019 – 09/2021
• Design, development and management of the end-to-end support process, based on management’s specifications;
• Active Directory management/ Server 2016: AD monitoring, Reports, workflows, user creation single or mass deployment, work station creation single or mass deployment;
• Office 365 management: Exchange, Share point, license management;
• New recruits training; LV1-LV2

• Planning account budget and resources; keeping IT Department within the allocated budget; finding the resources to execute on time and on budget;
• Internal and external communications management, carrying out of regular meetings / phone calls / conferences / presentations;
• Ticket management, keeping up the standers of ticket resolution and providing detail fallow up of tickets.
• Working with senior and top management on the support and maintenance related questions;

 

Educación

2011 – Associate’s – Elgin Community Collage

Profesionales del mismo sector Tecnología / Internet que Armando Sanchez

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