Belinda SOSA

I am writing to express my interest in the Customer Service Manager position that you have posted. I believe that my combination of skills, experience and education make me an excellent candidate for this position.

I have more than 15 years of experience in customer Service, suply chain  and quality . My background has given me the opportunity to work with a diverse range of customers,and MNCs. My knowledge of how to handle difficult or frustrating situations has made me successful in my career.

I am a problem solver who can think on my feet and handle any situation with grace and ease. I enjoy working with people and find great satisfaction in helping them solve their problems. I am also a quick learner who finds it easy to adapt to new ways of doing things as long as they result in better service for my customers.

I have always been driven by a desire to learn and grow professionally, which is why I continue to take courses that will help me stay ahead of the competition. 

If you are looking for someone who is both highly skilled and personable, I would like to meet with you to discuss my resume and qualifications further. Please contact me at your earliest convenience so we can schedule an appointment. Thank you for your time and consideration, and I look forward to hearing from you soon.

Customer Service Manager                                                                 2018 - Current

Bellissima Keratina y Botox – State of Mexico

     Creation,testing and development of product manufacturing. Design and Register   Brand.  Strategies,  Advertising  and   Promotion   of  different products for sale. Training design, product application operation manuals. Training for brand representation at the national level. Demand planning, order  requests,  shipments and order  tracking.  Inventory management optimizing resources  for sale. Level of service fully guaranteed 95% in quality, deliveries and advice.

Manager (Business experience)                                                            2011 - 2016

Benedettis – State of Mexico

     Store  planning, opening  and  organization.  Training,  administration and supervisionof 25 people for the sale. Monthlysales of 30,000 usd through advertising  and  promotions.  Supply of  required  inputs  and  efficient inventory  management. Second place in sales of all Benedettis stores. Service level in deliveries 98% and internal audits 100%

Global Head  Supplier Quality                                                              2008 - 2010

Kemet - Monterrey, Nuevo León

     Coordinator of quality engineering procedures for suppliers and audits at the corporate level of 21 plants in Mexico, the United States, Europe and China. Responsible for the  performance ofall suppliers in their delivery

100% and quality having 0% defects as a goal of 0% defects.

     Responsible for the transfer of the plant from England to Matamoros for direct materials. Negotiation  with suppliers in Japan for the purchase  of direct materials. "Green" project so that the chain of materials, purchases, quality, shipments and engineering ensure that materials do not pollute.

Head of Customer Service                                                    2004 - 2008

Vitro - Monterrey, Nuevo León

     Ensuring that the customers are satisfied. Demand management, S&OP,Order management, forecast collaboration , order fulfillment, Land and sea shipping scheduling, QRS (complaints, claims and suggestions), improving customer service   food and beverage, medicinal and perfumery market with a production of 8,000 million glass containers.  Collaboration and tracking manufacturing scheduling of 6 plants for domestic and export market

International Customer Service Representative                                2003 - 2004

United Plastic Group - Monterrey, Nuevo León

     Administration and coordination   of purchase   orders,  scheduling  and shipments to meet the  requirements. I analyzed forecast variations to plan production and reduce inventories.

         Increase in international sales from $ 320,000 to $ 550,000 usd. MonthlyI

participated in the  negotiation of commercial  agreements to  improve customer service.

Master of Administration MBA

Global Management Specialty, 2018

Universidad Regiomontana A.C.

General average 95

Course in Human Development,

2008 at NOVUS

Certificate in Quality Auditing of

ISO/TS 16 16949, 2003 at  SCCAP

Diploma in Logistics

2001 at ITESM

Degree in International Business

2000 at ITESM