Cristian Cardona Miranda

Effectively lead and manage the organization's security team to ensure information security, the protection of digital assets, and the continuity of business operations.

• Monitoring and maintenance of IT Security Infrastructure Perform vulnerability identification and Mitigation

• Experience with Unix environments (Centos, RedHat, Solaris), Virtualization (VMware ESX, Citrix Virtualization, Virtualbox, and TeamViewer), Active Directory/Mailbox Services, and Infrastructure Maintenance. 

• Experience in all phases of system administration in different OS such as Windows server 2000,2003 & 2008R2, 2012, MAC OS X 10.6 thru 10.15,

• Experience with multiple Microsoft Office Suite, and Google Workspace tools.

Accenture logo

SOC LeadSOC Lead

Accenture · Full-timeAccenture · Full-timeOct 2023 - Present · 2 mosOct 2023 - Present · 2 mosMexico · HybridMexico · Hybrid

Effectively lead and manage the organization's security team to ensure information security, the protection of digital assets, and the continuity of business operations.

- Skilled in monitoring and responding to security threats, including intrusion detection, malware analysis, and incident response.

- Proficient in managing security tools such as firewalls, IDS, IPS, and security analysis solutions to the organization's defenses.

-Experienced in leading and directing a team of cybersecurity professionals, ensuring an effective response to emerging threats.

- Generate Incident records and leverage them for continuous improvement.
Proficient in vulnerability assessment, patch management, and the development of robust security policies and procedures.

- Keeping teams up to date with the latest security threats and techniques.

- Approach with other departments, ensuring the security of systems and data.
Ensure regulatory compliance with security standards such as GDPR, HIPAA, and ISO 27001.Effectively lead and manage the organization's security team to ensure information security, the protection of digital assets, and the continuity of business operations. - Skilled in monitoring and responding to security threats, including intrusion detection, malware analysis, and incident response. - Proficient in managing security tools such as firewalls, IDS, IPS, and security analysis solutions to the organization's defenses. -Experienced in leading and directing a team of cybersecurity professionals, ensuring an effective response to emerging threats. - Generate Incident records and leverage them for continuous improvement. Proficient in vulnerability assessment, patch management, and the development of robust security policies and procedures. - Keeping teams up to date with the latest security threats and techniques. - Approach with other departments, ensuring the security of systems and data. Ensure regulatory compliance with security standards such as GDPR, HIPAA, and ISO 27001.

Brier & Thorn Mexico, S.A.P.I de C.V logo

Tier II Security Analyst/ SOC Manager at Brier & Thorn Mexico, S.A.P.I de C.VTier II Security Analyst/ SOC Manager at Brier & Thorn Mexico, S.A.P.I de C.V

Brier & Thorn México S.A.P.I de C.V · Full-timeBrier & Thorn México S.A.P.I de C.V · Full-timeAug 2022 - Oct 2023 · 1 yr 3 mosAug 2022 - Oct 2023 · 1 yr 3 mosRemoteRemote

Responsible, for supervising the daily operations of the Security Operations Center, driving process maturity, and promoting new innovations. In addition, they will be responsible for maintaining contractual SLAs, maintaining and improving operational practices, and managing personnel.

• Use threat intelligence (IOCs, Rules, Event s/ FP) in order to identify affected systems and the scope of the attack, Review and collect asset data such as configurations, running processes, etc. for further investigation.
• Adherence to security guidelines, procedures, processes, product documentation, and best practices.

Tools:
IBM Splunk ES (Cloud/Onprem), AV / ATT, Microsoft Azure Sentinel , Sales Force / Fresh Desk
Powershell Scripting, Bash Scripting, Cisco Umbrella, MimecastResponsible, for supervising the daily operations of the Security Operations Center, driving process maturity, and promoting new innovations. In addition, they will be responsible for maintaining contractual SLAs, maintaining and improving operational practices, and managing personnel. • Use threat intelligence (IOCs, Rules, Event s/ FP) in order to identify affected systems and the scope of the attack, Review and collect asset data such as configurations, running processes, etc. for further investigation. • Adherence to security guidelines, procedures, processes, product documentation, and best practices. Tools: IBM Splunk ES (Cloud/Onprem), AV / ATT, Microsoft Azure Sentinel , Sales Force / Fresh Desk Powershell Scripting, Bash Scripting, Cisco Umbrella, Mimecast

Skills: Comunicación · Trabajo en equipo · Investigación de seguridad · Servicio de atención al cliente · PCI · Microsoft ExcelSkills: Comunicación · Trabajo en equipo · Investigación de seguridad · Servicio de atención al cliente · PCI · Microsoft Excel

EPAM Systems logo

Application Support AnalystApplication Support Analyst

EPAM Systems · Full-timeEPAM Systems · Full-timeFeb 2022 - Aug 2022 · 7 mosFeb 2022 - Aug 2022 · 7 mosCuidad de MéxicoCuidad de México

First point of contact for customers seeking technical support via phone, email or chat, perform remote troubleshooting, reproducing customer issues in different environments, isolating customer issues, and work together with the customer to find a solution.

• Determine the best solution based on the issue and details provided by customers
• Monitor the status and progress toward resolution of all open incidents
• Responsible for driving cases forward and making sure to engage other teams if necessary
• Adherence to security guidelines, procedures, processes, product documentation, and best practices.

Tools:
GCP Administration (Mail services)First point of contact for customers seeking technical support via phone, email or chat, perform remote troubleshooting, reproducing customer issues in different environments, isolating customer issues, and work together with the customer to find a solution. • Determine the best solution based on the issue and details provided by customers • Monitor the status and progress toward resolution of all open incidents • Responsible for driving cases forward and making sure to engage other teams if necessary • Adherence to security guidelines, procedures, processes, product documentation, and best practices. Tools: GCP Administration (Mail services)

Skills: Comunicación · Trabajo en equipo · Servicio de atención al cliente · Microsoft ExcelSkills: Comunicación · Trabajo en equipo · Servicio de atención al cliente · Microsoft Excel

Stellantis logo

Information Security Sr. Analyst en Stellantis (Formerly FIAT CHRYSLER AUTOMOBILES)Information Security Sr. Analyst en Stellantis (Formerly FIAT CHRYSLER AUTOMOBILES)

StellantisStellantisNov 2018 - Feb 2022 · 3 yrs 4 mosNov 2018 - Feb 2022 · 3 yrs 4 mosCiudad de México y alrededores, MéxicoCiudad de México y alrededores, México

Responsible for monitoring, investigating, and responding to events from multiple systems, seeking anomalous activity not identified by security controls, working with numerous teams to execute and strengthen overall security posture and incident response capabilities, and maintaining awareness regarding current and developing threats and threat intelligence.

• Assure Information Security Corporate Policies Compliance.
• Monitoring & Maintenance of IT Security Infrastructure.
• Perform Vulnerabilities Identification and Mitigation.
• Perform / Support Internal / External audits.
• Support Corporate IT Security initiatives.
• Perform Information Security Assessments.
• Malicious Code Mitigation.
• DLP Incidents' Analysis and investigations.
• Information Security Awareness Campaigns.
• Information Security Onboarding and Best Practices Sharing Sessions (webinar, lunch&learn, training).
• Manage Mainframe Security Access.

Tools:
IBM QRadar Security Intelligence Platform (On prem), IBM Resilient SOAR, Qualys Vulnerability Management, SPLUNK(On prem), Powershell Scripting, Bash Scripting, BlueZone / ACF2 Mainframe, Service Now.Responsible for monitoring, investigating, and responding to events from multiple systems, seeking anomalous activity not identified by security controls, working with numerous teams to execute and strengthen overall security posture and incident response capabilities, and maintaining awareness regarding current and developing threats and threat intelligence. • Assure Information Security Corporate Policies Compliance. • Monitoring & Maintenance of IT Security Infrastructure. • Perform Vulnerabilities Identification and Mitigation. • Perform / Support Internal / External audits. • Support Corporate IT Security initiatives. • Perform Information Security Assessments. • Malicious Code Mitigation. • DLP Incidents' Analysis and investigations. • Information Security Awareness Campaigns. • Information Security Onboarding and Best Practices Sharing Sessions (webinar, lunch&learn, training). • Manage Mainframe Security Access. Tools: IBM QRadar Security Intelligence Platform (On prem), IBM Resilient SOAR, Qualys Vulnerability Management, SPLUNK(On prem), Powershell Scripting, Bash Scripting, BlueZone / ACF2 Mainframe, Service Now.

Skills: Comunicación · Trabajo en equipo · Investigación de seguridad · Servicio de atención al cliente · PCI · Microsoft ExcelSkills: Comunicación · Trabajo en equipo · Investigación de seguridad · Servicio de atención al cliente · PCI · Microsoft Excel

FCA Fiat Chrysler Automobiles logo

FIAT CHRYSLER AUTOMOBILESFIAT CHRYSLER AUTOMOBILES

2 yrs 10 mos2 yrs 10 mos
Web Infrastructure EngineerWeb Infrastructure Engineer

Oct 2016 - Nov 2018 · 2 yrs 2 mosOct 2016 - Nov 2018 · 2 yrs 2 mosCiudad de México y alrededores, MéxicoCiudad de México y alrededores, México

Maintaining and optimizing web infrastructure across multiple platforms, ensuring the uninterrupted operation of critical systems and contributing to the efficiency and reliability of web services.

UNIX
• O.S Solaris 9/10, Centos 6 RedHat 5
• Databases IBM DB2 V 9.5
• Backup and migration of DB2 database
• Creating databases according to the requirements
• Installation, Configuration and Administration of WebSphere Network 
• Deployment WebSphere Application V7
• Local web applications data sources configuration
• Testing local applications
• Local web applications log files monitoring
• Application Server log files monitoring
• Vignette Content Manager Administration
• Scheduled task programming
• Shell Scripting
• Source Code Management using Serena Dimensions

Windows
• O.S Windows Server 2008 R2 / 2012
• Monitoring Services
• Configure Web Server and FTP
• Logs files monitoring
• Installation, configuration and administration of Cygwin
• Local Web applications technical testing using HP Performance Center
• SOX documentation 
• Implemented changes to the web infrastructure.
• Service Now (Ticket System / Handling)Maintaining and optimizing web infrastructure across multiple platforms, ensuring the uninterrupted operation of critical systems and contributing to the efficiency and reliability of web services. UNIX • O.S Solaris 9/10, Centos 6 RedHat 5 • Databases IBM DB2 V 9.5 • Backup and migration of DB2 database • Creating databases according to the requirements • Installation, Configuration and Administration of WebSphere Network • Deployment WebSphere Application V7 • Local web applications data sources configuration • Testing local applications • Local web applications log files monitoring • Application Server log files monitoring • Vignette Content Manager Administration • Scheduled task programming • Shell Scripting • Source Code Management using Serena Dimensions Windows • O.S Windows Server 2008 R2 / 2012 • Monitoring Services • Configure Web Server and FTP • Logs files monitoring • Installation, configuration and administration of Cygwin • Local Web applications technical testing using HP Performance Center • SOX documentation • Implemented changes to the web infrastructure. • Service Now (Ticket System / Handling)

Skills: Comunicación · Trabajo en equipo · Microsoft ExcelSkills: Comunicación · Trabajo en equipo · Microsoft Excel

End User Engineer SupportEnd User Engineer Support

Feb 2016 - Oct 2016 · 9 mosFeb 2016 - Oct 2016 · 9 mosCorporativo Chrysler Santa FeCorporativo Chrysler Santa Fe

Responsible for delivering IT services within the end-user computing environment and providing technical assistance to business users.

• Installation and support network servers including operating systems and applications software.
• Installation and support personal computers, and network operations; provides hardware and software planning and evaluation; provides problem solving and training for end users; and ensures systems efficiency and integrity.
• Assist with the administration of the Windows server 2008 R2 Active Directory, Lotus Notes Approvals, Exchange & Lync 2010 Email Servers and Client Installations, including smart phones.
• Assembles and installs PC hardware, investigates and resolves routine hardware and communications problems.
• Understands and uses PC computers, including peripheral devices; Laptops and smart phones.
• Assists Network Management including development implementation of wiring configuration standards connectivity solutions, overall network operation systems, Network software, Server hardware configurations, Network file systems and Directory structure. LAN/WAN System integrity and security. 
• Assist the Network Systems Administrator with installation and configuration of network hardware and software.
• Service Now (Ticket System / Handling)Responsible for delivering IT services within the end-user computing environment and providing technical assistance to business users. • Installation and support network servers including operating systems and applications software. • Installation and support personal computers, and network operations; provides hardware and software planning and evaluation; provides problem solving and training for end users; and ensures systems efficiency and integrity. • Assist with the administration of the Windows server 2008 R2 Active Directory, Lotus Notes Approvals, Exchange & Lync 2010 Email Servers and Client Installations, including smart phones. • Assembles and installs PC hardware, investigates and resolves routine hardware and communications problems. • Understands and uses PC computers, including peripheral devices; Laptops and smart phones. • Assists Network Management including development implementation of wiring configuration standards connectivity solutions, overall network operation systems, Network software, Server hardware configurations, Network file systems and Directory structure. LAN/WAN System integrity and security. • Assist the Network Systems Administrator with installation and configuration of network hardware and software. • Service Now (Ticket System / Handling)

Skills: Comunicación · Trabajo en equipo · Servicio de atención al cliente · Microsoft ExcelSkills: Comunicación · Trabajo en equipo · Servicio de atención al cliente · Microsoft Excel

ExchangeHub logo

Exchange AdministratorExchange Administrator

ExchangeHubExchangeHubAug 2015 - Jan 2016 · 6 mosAug 2015 - Jan 2016 · 6 mosAtlanta, GeorgiaAtlanta, Georgia

• Windows Installations: Windows Server 2003, Windows Server 2008, Windows Server 2012

Active Directory,DNS administration, forward zones and reverse lookups, promotions and demotions, removing Servers and Server Roles, removing enterprise pools, and decommissioning servers and pools.

• Exchange Installations: MS Exchange 2003, MS Exchange 2007, MS Exchange 2010, MS Exchange 2013.
Create mailboxes, move mailboxes, manage passwords, implementations, transitions.

• Lync Installation: MS Lync 2010, MS Lync 2013.

• Service Oriented Architecture (SOA), Active Directory, Group policy Management (GPO), Data Availability Group (DAG).

• Implementing the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messenger.
• Windows Installations: Windows Server 2003, Windows Server 2008, Windows Server 2012 Active Directory,DNS administration, forward zones and reverse lookups, promotions and demotions, removing Servers and Server Roles, removing enterprise pools, and decommissioning servers and pools. • Exchange Installations: MS Exchange 2003, MS Exchange 2007, MS Exchange 2010, MS Exchange 2013. Create mailboxes, move mailboxes, manage passwords, implementations, transitions. • Lync Installation: MS Lync 2010, MS Lync 2013. • Service Oriented Architecture (SOA), Active Directory, Group policy Management (GPO), Data Availability Group (DAG). • Implementing the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messenger.

Skills: ComunicaciónSkills: Comunicación

Flō Networks logo

Help DeskHelp Desk

redIT MéxicoredIT MéxicoAug 2014 - Jul 2015 · 1 yrAug 2014 - Jul 2015 · 1 yrCiudad de MéxicoCiudad de México

• 1st Level Support for Windows Server 2003/2008R2 Operating System. 
• 1st Level Support to SQL Databases 
• 1st Level Support to Networks and FW AD Administration & policy domain 
• Administration of Exchange 2003/2010 Administration of Antispam application (MailMarshal SMTP and MailMarshal Exchange)
• User Administration of Lync 2010
• Administration of Checkpoint FW: creating VPN accounts, FW rules, Create Site VPNs, Troubleshooting traffic through the firewall, etc. File Backups
• Implementation of backup and restoration of SO and BD with Networker tool. - Weekly activities by client (backups SQL disk, Restore on test servers, and implementation of processes to generate reports report) - Management of failures ( Exchange, AD, Databases, Network and Firewall communication, Windows OS)
• 1st Level Support for Windows Server 2003/2008R2 Operating System. • 1st Level Support to SQL Databases • 1st Level Support to Networks and FW AD Administration & policy domain • Administration of Exchange 2003/2010 Administration of Antispam application (MailMarshal SMTP and MailMarshal Exchange) • User Administration of Lync 2010 • Administration of Checkpoint FW: creating VPN accounts, FW rules, Create Site VPNs, Troubleshooting traffic through the firewall, etc. File Backups • Implementation of backup and restoration of SO and BD with Networker tool. - Weekly activities by client (backups SQL disk, Restore on test servers, and implementation of processes to generate reports report) - Management of failures ( Exchange, AD, Databases, Network and Firewall communication, Windows OS)

Skills: ComunicaciónSkills: Comunicación

Grupo Televisa logo

Infrastructure systems AdministratorInfrastructure systems Administrator

TelevisaTelevisaSep 2012 - Aug 2014 · 2 yrsSep 2012 - Aug 2014 · 2 yrsCiudad de México y alrededores, MéxicoCiudad de México y alrededores, México

• Implementing of Media Management Workflow 
• Xsan Administrator / MacOS X server 10.7
• Create device configuration MAC OS 10.7
• Windows Server 2003, 
• CentOS. 
• LAN management and Xsan 
• Open Directory Management 
• Software Maintenance & Flame Smoke, VRay, 
• Cataloguing CatDV Software (Installation Worker & Server) 
• Networks configurations 
• monitoring media storage
• Cisco Switches Fibre Optic connections. (MD9500)
• Implementing of Media Management Workflow • Xsan Administrator / MacOS X server 10.7 • Create device configuration MAC OS 10.7 • Windows Server 2003, • CentOS. • LAN management and Xsan • Open Directory Management • Software Maintenance & Flame Smoke, VRay, • Cataloguing CatDV Software (Installation Worker & Server) • Networks configurations • monitoring media storage • Cisco Switches Fibre Optic connections. (MD9500)

Skills: ComunicaciónSkills: Comunicación

Ericsson logo

Customer Problem ManagementCustomer Problem Management

EricssonEricssonJan 2012 - Sep 2012 · 9 mosJan 2012 - Sep 2012 · 9 mosCiudad de México y alrededores, MéxicoCiudad de México y alrededores, México

• CPM – Customer Problem Management (SPRINT)
Organizational Unit: BUGS SD&O-GSC MX CPM1 Job role: 1st Level Operations
• Commissioning team (Clearwire)
• Monitoring Radio Bases Status,
• Create escalation tickets to India using Remedy Software
• Solve any system issue on the Radiobase with GMS technology by using Trams & Putty, Clarity tools .
• CPM – Customer Problem Management (SPRINT) Organizational Unit: BUGS SD&O-GSC MX CPM1 Job role: 1st Level Operations • Commissioning team (Clearwire) • Monitoring Radio Bases Status, • Create escalation tickets to India using Remedy Software • Solve any system issue on the Radiobase with GMS technology by using Trams & Putty, Clarity tools .

Skills: ComunicaciónSkills: Comunicación

Information Technologies / Virtualization EngenieerInformation Technologies / Virtualization Engenieer

IQ digitalIQ digitalAug 2010 - Aug 2012 · 2 yrs 1 moAug 2010 - Aug 2012 · 2 yrs 1 moCiudad de México y alrededores, MéxicoCiudad de México y alrededores, México

• Citrix XenApp and XenDesktop installations, 
• Windows server 2003 installation and management.
• Being part of the City Bank Integration Creating hybrid Citrix and VMware environments using VMware VSphere, Citrix XEN Desktop, Citrix XENAPP, VMware ESXi Software
• Citrix XenApp and XenDesktop installations, • Windows server 2003 installation and management. • Being part of the City Bank Integration Creating hybrid Citrix and VMware environments using VMware VSphere, Citrix XEN Desktop, Citrix XENAPP, VMware ESXi Software

Skills: Comunicación

 Cyber Security Analyst - C3SA
 Cyber Security Foundation Professional Certificate – CSFPC
 Lead Cybersecurity Professional Certificate – LCSPC 
 Protect your Business: Cybersecurity in home office (VK8 3V4 RXY) 
 Apple Certified Support Professional10.6
 Apple Certified Technical Coordinator 10.6
 Citrix Certified Administrator (CTX443966) 
 Basics Google Cloud Computing (QRS TRF T6J)