Damian Guell

Professional with over 5 years of experience in customer service in the areas of insurance, furniture, and food. Good communicator with effective problem-solving skills, open to active listening, and achieving increased customer satisfaction. Notable skills in public speaking and dealing with people.

SEGUROS EL POTOSI– SLP
BILINGUAL CUSTOMER SERVICE October, 2024– February 2026
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To respond inbound customer calls, to take reports about and incident/accident, listening actively and following up by calls and mails, having an attention to detail to give a good experience.
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To resolve a problem and discrepancies or a doubt that the client has after or during the incident, giving a fast answer.
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To assign tow truck drivers and adjusters for the incidents and accidents (communication with other areas)
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Notable for the kindness and patience with customers, increasing satisfaction by up to 20%
ROSS MUEBLES - SLP
SALES AND ONLINE CUSTOMER SERVICE January 2021 – July2024
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I managed for 2 years the customer service for social media, taking care of the service before, during, and after the sale.
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I attended to sales requests, processing returns and complaints, participating in the product returns when requested.
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I identified a drop in sales and implemented an online campaign that increased sales in 2023.
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To be in contact with suppliers and supervise them to provide a good finished product.

UNIVERSIDAD AUTONOMA DE SAN LUIS POTOSI – SLP Graduated in 2023
Strategic Marketing
2022| Customer Behavior Course Universidad Autónoma de San Luis Potosí.
2021| Communication and semiotics