Danae Sancho

Most recently, at Barry Callebaut Group, I honed my Senior Customer Service Specialist expertise. 

My role involved building strong customer relationships, mastering SAP order systems, and optimizing logistical processes to ensure seamless delivery experiences.

Prior to that, as a Collections Agent at Segoso Caribbean, I showcased my problem-solving and organizational skills by resolving billing inquiries, analyzing aging reports, and helping customers keep their credit scores as high as possible during times of distress

Earlier in my career, I worked as a Customer Support Agent for several companies, including SoLo Funds, RemanGroup, and ModSquad. These roles allowed me to demonstrate my adaptability, from moderating social media content to resolving technical and billing issues with empathy and precision.

One of my unique experiences was with OwnLocal, where I combined my tech-savviness and attention to detail to support customers with SEO-enhancing strategies. I even ventured into freelance work through UpWork, exploring fields like ghostwriting and translation—adding versatility to my skill set.

My educational journey includes a degree in Bilingual Business Management from ITESM in Monterrey, complemented by diplomas like BULATS C2 and the Teaching Knowledge Test from Cambridge University. These credentials underscore my proficiency in business English and my ability to communicate effectively across cultures.