Sobre Daniel Yan:
Experiencia
Continuum global solutions
2019-present
Planner- Responsible of forecast delivery for number of interactions using historical data such as forecast %, shrinkage, service level and average handle time. Also responsible for monthly shrinkage, average handle time and call calculation to achieve an optimum utilization and occupancy of the Workforce.
XtendOps Mexico
2022-present
WFM Analyst- Responsible for scheduling and forecasting, provides daily, weekly scheduling and real time monitoring support. Capable of building reports and dashboards to help track and analyze data to support executive management staffing decisions. Also performs post analysis evaluation of agent statistics as well as identify operational opportunities for improvement, spot trends, and recognize potential issues while offering solutions with a documented action plan
Educación
Universidad Autónoma de Nuevo Leon 2014-present
Facultad de Ingeniería Mecánica y Eléctrica
Ingenieria Mecatronica
Profesionales de diferentes sectores cerca de Monterrey, Nuevo León
Otros usuarios que se llaman Daniel
Trabajos cerca de Monterrey, Nuevo León
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Sr. Talent Acquisition Specialist
hace 5 días
Kion Group Ag Guadalupe, MéxicoSr. Talent Acquisition Specialist page is loaded Sr. Talent Acquisition Specialist Apply locations Guadalupe, Mexico posted on Posted 11 Days Ago job requisition id JR Dematic Corporation is a leading supplier of integrated automated technology, software, and services to optimize ...
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Monitorista
hace 1 semana
Aplicar directamente
ONE PRICE Monterrey, MéxicoMonitoreo de cámaras de seguridad ubicados en locales y realización de reportes en Excel. · Solicitamos personal para vacante de monitorista. - Requisitos: Mayores de edad. - Sueldo: $1900 por semana. - Turno: 8 horas diarias. - No se requiere experiência, ofrecemos capacitación. ...
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Troquelador
hace 2 semanas
Tuercas Y Candados Sa De Cv Santa Catarina, MéxicoExperiência en: Manejo de Prensas. conocimiento de equipo de medición.Pagamos nómina con tarjeta Santander.Tipo de puesto: Tiempo completoSalario: $8,900.00 $11,430.00 al mesHorario: Rotativo Turno de 8 horasPrestaciones: Seguro de vida Uniformes gratuitos Vales de despensaTipos ...