Daniela Estrada

Conducting in-depth analysis of client's business processes, operations, and challenges.
Developing innovative and practical solutions to address client needs and achieve their objectives.
Collaborating with cross-functional teams to implement recommended strategies and initiatives.
Providing insightful recommendations and actionable insights toclients through presentations, reports, and meetings.
Building and maintaining strong relationships with clients to ensure satisfaction and identify opportunities for additional services.

Customer Service Experience:

Managed customer inquiries and provided solutions, ensuring high levels of customer satisfaction.
Utilized CRM systems to track and follow up on customer interactions and resolve issues efficiently.
Exceeded customer retention and lead conversion targets through strategic follow-up and personalized communication.
Collaborated with cross-functional teams to improve service processes and enhance the customer experience.

Universidad Autonoma de Ciudad Juarez 

Psychology 

2021-