David Quintero

Experienced customer service representative seeking a remote call center position. Possesses a bachelor's degree in Agriculture and has over 3 years of experience in customer service roles. Highly skilled communicator who meets deadlines and ensures customer satisfaction.

Alorica /Customer care. /25/04/2022 until 12-10-2022. 

 I provide service for an American wireless network operator customers, that have questions about their services such as their plan information, billing, and coverage. Also, I help them with basic technical issues with their equipment and if possible I cross sales the solution to their problems based on their needs and within their budget while adding value to the company. 

Qualfon/ Claims specialist. /10/05/2021 until   28/03/2022 

I helped customers from an American Home warranty service that provides service to control the costs of appliance and system breakdowns. I performed at the beginning as a call agent that guide homeowners through the company claim process while connecting them with the most reliable appliance service providers in their area and setting up appointments, addressing any customer concerns, later I was backup support subject matter expert (SME) for the newer agents. 

TKM-Customer solutions /Technical support agent./ 26/08/2019 until  31/01/2021 

Chat technical support agent for the internet for one of the largest telecommunication firms in the United States. As part of the technical team, I solved different customer problems for their home internet issues on different communications devices and other peripherals. 

Telvista /Reservation agent./ 07/03/2020 until  02/06/2020 

 Reservation cross sales training for a car rental company, but because of COVID 19, the campaign closed before we could complete training. 

Teleperformance /Customer service. /9/04/2019  until   08/08/2019 

Customer service representative for customer service, collection services, and card services tier 1 agent, for an American department store retail chain. I offered information to the customer while connecting with the customers to solve their shopping needs making everyone feel respected and appreciated. 

Green Earth Produce/ Field technical advisor. /09/2018 until 05/2019 

 Field Technical advisor. I helped through technical recommendations for local farmers to export to the United States and Canada more than 20 horticultural products, such as brussels sprouts, bell pepper, pumpkin zucchini, cucumber, eggplant, pea, and green beans among others.

Engineer at Agriculture specialized on Crop Protection.
Chapingo Autonomous University | 2022