Diana Gómez

Motivated customer service professional with excellent communication and interpersonal skills, ability to prioritise a high-volume workflow and keen attention to detail. Interface with diverse customers through inbound calls and emails to provide prompt and courteous assistance. Respond to a broad range of enquiries related to online ordering, product details, pricing, quality, shipment status and complaints. Collaborate with global teams and managers to resolve escalated issues in a timely manner. Proficient in CRM systems, Microsoft Office, Teams, product management systems and other applications. 

Tata Consultancy Services 

;elivered high-0uality service to diverse global customers of a leading CV writing company, answering inbound calls, responding to email in0uiries and building sustainable relationships to ensure satisfaction and retention. W Acted as —rst point-of-contact for resolving customer complaints regarding pricing, 0uality, order workqow and turnaround' escalated issues to management as needed. W Gathered data and thoroughly documented all customer communications in CRM to facilitate follow-up and escalation resolutions. W Consistently met all key performance indicators, including time to answer, call duration, activities, 0uality and time to resolution.

Bachelor's degree, Gastronomy, Universidad Autónoma del Estado de México