Diego Avendaño Hernandez

Passionate customer service agent with a natural ability to understand customer needs and provide exceptional solutions. With an empathetic and communicative attitude, I strive to ensure positive experiences in every interaction. Always committed to delivering outstanding service that builds trust and loyalty.

NovaastraCo, Acapulco, Gro. Mexico — Customer service agent

February 2022 - PRESENT

Handle a high volume of customer chat messages, ensuring timely and accurate responses.

Maintain a strong knowledge of the company's product line to assist customers effectively.

Resolve customer issues, including returns, exchanges, delivery times, and technical support inquiries.

Villa la Valencia, Cabo San Lucas, Baja California — Receptionist

SEPTEMBER  2021 - FEBRUARY 2022

* Greeted and assisted guests upon arrival, providing a warm and welcoming experience.

* Collaborated with housekeeping and maintenance staff to ensure guest rooms are ready for occupancy. 

* Addressed and resolved guest concerns and complaints promptly, ensuring a positive experience.

Princess Mundo Imperial, Acapulco, Gro. — Receptionist

MARCH 2021 - SEPTEMBER 2021

* Handled guest check-ins and check-outs efficiently, ensuring accurate billing and payments. 

* Responded to guest inquiries and provided information about resort amenities, services, and local attractions. 

* Managed reservations, room assignments, and room availability using the resort's reservation system.

Sanborns, Mexico City — Salesman/cashier

MARCH 2021 - SEPTEMBER 2021

* Demonstrated in-depth knowledge of electronic products, enabling me to make tailored recommendations to meet customers' needs and preferences. 

* Resolved customer complaints and concerns promptly and effectively, ensuring a positive shopping experience and cultivating long-term customer relationships. 

* Actively contributed to achieving and exceeding monthly sales targets through upselling and cross-selling strategies. 

UNAM, Mexico City —  Bachelor of Economics (Incomplete)

AUGUST 2017 - JUNE 2020

Completed core economics coursework, including microeconomics and macroeconomics.