DULCE MEDINA

Provide bilingual virtual support to entrepreneurs and small businesses across Latin America and the U.S. • Manage client communications, scheduling, and day-to-day operations with professionalism and discretion. • Oversee branding, document validation, and technical setup for business tools including email, CRM, and social media. • Troubleshoot administrative and hardware challenges, offering cost-effective solutions tailored to client needs. • Lead outreach and lead generation efforts via LinkedIn, using trackers and personalized messaging. • Collaborate on design projects including logos, business cards, and social media content. • Ensure all contracts and documentation meet professional standards for clarity and legitimacy

UTEL University — Engineering in Computer Systems (2021–Present) • Penn Foster College — PC Maintenance & Web Design (2009–2010, not graduated) • Athens Drive High School — Diploma (2004–2008) • Davis Drive Middle School -Certificate • (2002-2003)