Edgar gonzalez

willing to adapt to any obstacle, wanting to achieve the best success love to help others when I know I am earning and learning new skills

Dispatcher

los robles, durango

Helped customers complete purchases, locate items and join reward programs
Answered questions about store policies and addressed customer concerns

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Stocked, tagged and displayed merchandise as required
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Mentored new team members on sales software system operation

Jul 2022 - Current

Call Center Agent

hispand, Zacatecas City, ZAC

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Assisted customers by answering questions and responding to inquiries. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Reached out to customers after completed sales to suggest additional service or product purchases.

Entered customer information into customized computer system with convoy form to document and organize client records.
Took inbound call from 400 to 500 day 8 hour shift
Resolved over 256 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management