Eduardo Mejía

 am an on-site hardware engineer with 8 
years of experience in the field of on-site 
and remote engineering. My specialty is 
mainly based on customer service and 
problem solving based on preventive 
and corrective maintenance of 
computer equipment and servers as well 
as software problem solving, this 
effectively worked through an SLA on a 
ticket management platform

HYPE Games Mexico S.A DE C.V, Tech Support Middle
Installs, modifies, and performs minor repairs on computer hardware 
and software systems.
Resolves tickets representing requests or technical issues generated by 
staff and troubleshoots technical and process problems to maintain 
productivity.
Assists in designing and implementing networks.
Tests new programs for compatibility with existing programs.
Trains users on new software in person or through a variety of tutorial 
channels, including self-guided training videos, user manuals, and 
digital instruction pages, often in collaboration with technical writers.
Documents hardware and software upgrades.
Prepares reference material for users by writing operating instructions
John Crane Mexico Industries S.A DE C.V, Client Services Analyst
Responsible for technical support for all personal computing devices, 
and associated. Respond to phone calls, emails and web form 
requests for technical support and attempt to resolve on first contact, 
support for all Projects and Initiatives as required to ensure successful 
implementation across. Collaborate with vendors and service 
providers as required Follows 
commonly used concepts, practices, and procedures of the help desk 
industry. Evaluate issues by interpreting end - users problem 
descriptions to determine resolution or best course of action. Manage 
tickets and tasks and ensure SLT targets are met Provide Level 2 and 3 
on-site supports to the business units in a professional and 
detailoriented method, including desk side support and working 
directly with clients when it’s necessary. Provision and manage 
personal computing devices per standards and policies Support the 
OS installation, troubleshooting and support of all Windows PC, laptops 
/ desktops 
/ workstations, as well as iPhone & Android cell phone support Assist in 
creating and supporting the implementation of new technologies and 
services in Windows 10 & 11. Provide support to Manufacturing to 
environment for hand scanners, label 
printers and other manufacturing devices connected via network. 
Create/Maintain documentation as required Support Asset 
Management for all Client Service device

Universidad Autónoma Del Estado De México, Centro Universitario 
Texcoco
Specialization in Foreign languages, emphasis on English language 
teaching
Colegio De Estudios Científicos Y Tecnológicos Del Estado De México 
Plantel Chimalhuacán
Electronics Technician