Elizabeth Sosa

Always learning about new technologies, particularly those oriented to customer service, new business development and technical support. A self-driven professional with experience in different fields such as Media, OEM, POP, New Business and software development.

I consider myself an enthusiastic person facing new challenges and highly committed to achieving goals. Creative and self-taught I have been able to work in different areas getting a very comprehensive vision of many systems, business processes, and most of the areas that are part of a company including websites and mobile apps.

I also work as an independent cultural manager and that allows me to create and develop workshops, art events, book presentations and book clubs with artists and authors from Mexico and other countries, that also give me the chance to teach to groups with very diverse audiences. 
As a cultural manager, skills that are very important in manufacturing and on the IT field are as well key here, like communication, leadership, problem solving, budget and cost control, etc...

Independent cultural manager

abril de 2022 - Present (2 años 3 meses) Querétaro, Mexico

*Link between the artist/author and the different media involved in the organization of events, exhibitions, or shows.

*Development and organization of workshops, conferences, and cultural presentations mainly focused on books.

Page 1 of 6 *Responsible for the creation and editing of cultural content for events and virtual platforms.

*Press and public relations.

*Presenter and moderator of events.

*Creation of safe spaces such as books clubs and book fairs to promote reading in both young and adult audiences.

*Fundraising and financing for the development of cultural events.

*Creation and management of work teams.

*Budgets and budget control.

*Supervision of permits and licenses for events organization.

*Preserving and sharing interest in the cultural sphere.

*Study and analysis of audiences.

*Acting as a mediator in the different processes of creation, participation, and consumption.

*Knowledge and understanding of the publishing and editorial fields. *Improving the operation of projects, entities, or cultural services.

*Identifying talent and nurturing it in order to create new projects along with the artist/author.

We Read Virtual Online curator and moderator

septiembre de 2020 - Present (3 años 10 meses) Mexico

*Moderator of different weekly reading analysis events online.

*Facilitate discussion and activities to promote participant’s engagement. *Group control of diverse audiences.

*Presenter of online events on the platform.

*Short stories and book novels curator for monthly readings.

*Creation, organization and development of online workshops.

*Link between authors and the We Read platform for workshops. *Monitoring of all areas involved in the development of virtual workshops and events.

*Creation of complementary guides for the participants in the platform that include general information about author’s careers and questions to detonate conversation and interest about the reading discussions.

Binomio Programming SA de CV

2 años 10 meses

Customer Success Specialist

enero de 2021 - octubre de 2023 (2 años 10 meses)

Mexico City, Mexico

*Make outbound collection calls on past due accounts.

*Regularly produced client's payroll and solve problems.

*Facilitate interaction and workflow between project team members, including third-party service providers to ensure deliverables are on time.

*Strategize upcoming client meetings with team members.

*Speak with clients on daily basis and give them the service they expect. *Use software and online programs to gather and analyze data for reporting purposes and to provide clients with metrics and following of their presence online.

*Gather information required for the setup call and build of the client's website, app or system.

*Help customers with technical issues and redirect them to the right source.

QA APP TESTER

enero de 2021 - diciembre de 2022 (2 años) Mexico City, Mexico

*Daily testing of mobile Apps on Android.

*Report and track bugs, create test reports and publish test metrics daily on a issues tracker.

*Register possible areas of opportunity.

*Test plans and test scenarios.

*Report possible future problems with every App.

*Work with the developers team to reproduce bugs.

*Collaborate and contribute with other testers checking on potential bugs.

Farmacias La Fé General Manager

febrero de 2016 - abril de 2022 (6 años 3 meses) Querétaro, Mexico

*Develop and manage control metrics of inventory and purchase.

*Oversight of daily business and financial operations such as inventory management, purchasing, budget management, cash management and billing. *Order and purchase pharmaceutical supplies, medical supplies or drugs, maintaining stock and storing and handling it properly.

*Maintain records, such as pharmacy files, patient profiles, charge system files and inventories.

*Ensure compliance with all applicable laws and regulations.

Independent Business Consultant

Business Consultant

julio de 2010 - noviembre de 2015 (5 años 5 meses) Querétaro, Mexico

*Developed processes to facilitate key account opportunities, improve ratios and streamlining profitability.

*Suggest solutions to business problems.

*Discover new opportunities and markets for businesses to expand in. *Re-make processes to be more competitive within a lean and agile environment.

*Customer demand evaluation and resource planning, inventory analysis, control and tracking management evaluation.

*Organize and analyze primary and secondary research to understand industry, market and company trends.

*Create and develop tailor made conferences and teaching material for training.

Carvel Print Serigraph Inc.

4 años 4 meses

Contract Manufacturing Coordinator POP

febrero de 2008 - abril de 2010 (2 años 3 meses) Querétaro, Mexico

*Developed and managed a visual metric/dashboard to provide an oversight of the production plan.

*I was trained in Quality control and Quality Standards of process and products.

*Evaluated product sourcing networks and vendors to ensure best service & quality at a competitive price.

*Provided leadership to ensure continuous improvement throughout contract manufacturing network.

*Audits under the ISO9000 Quality Standard.

*Worked with Product engineering and Process engineering to create a manufacturing process flow to meet functional, assembly and service requirements for the client.

*Coordinate with all areas of the company to provide the best supplier for every project.

*Worked collaboratively with other enterprise-wide team members to provide input to other category source plans and to ensure alignment of goals and priorities.

Customer Service Coordinator OEM

enero de 2006 - febrero de 2008 (2 años 2 meses)

Querétaro, Mexico

*In charge of accounts of national and international Clients such as Ford, Nissan, Mabe, Visteon, etc...

*Bilingual Customer Support.

*Engaged the appropriate resources and coordinates with Engineering, Production and Quality departments to create a solution design for every client. *Analyzed core metrics including quote turnaround time, repair turnaround time, spares lead time, rates and market intelligence to ensure market growth and customer satisfaction.

*Part of the team that created the Help desk for the department to keep track of customers requests and deal with other customer-care related issues.

*I was trained in Titan Software using this on a daily basis.

*High First-Contact Resolution through the effective analysis of the request, use of personal knowledge and adhering to Standard Operating Procedures. *Managed day to day customer orders and issue resolution.

*Analysis and development of new markets.

Grupo Imagen Institutional and Commercial Radio Voice Over and Producer.

febrero de 2005 - enero de 2006 (1 año) Tampico, Tamaulipas, Mexico

*Write, produce and voice commercials.

*Institutional voice over for different brands.

*Operation of tools and recording software.

*Actively maintained relationships with clients helping to create ads according to their needs.

*Sell advertising packages.

Radiorama Tamaulipas Radio Personality and Production Coordinator

mayo de 2001 - marzo de 2005 (3 años 11 meses) Tampico, Tamaulipas, Mexico

*Created, prepared and presented up to date topics and musical selection for live radio broadcast.

*Conducted on-air interviews.

*Wrote and recorded promos, public service announcements and featured shows for the station.

*Developed client relationships to ensure customer satisfaction and longstanding advertisement relations.

*Sell advertising packages.

*Marketing research and analysis.

*Implements and coordinates overall department/program or activity. 

*Crafting air schedules.

*Creating recurring shows and segments.

*Basic operation of tools, equipment and recording software.

Instituto de Ciencias y Estudios Superiores de Tamaulipas (ICEST)

Licenciatura, Administración y gestión de empresas, general