
Enrique Rojas
Administrativo
Acerca de Enrique Rojas:
IIS en Tecnologico de Monterrey
Experiencia
Dec 2022 – Nov 2023 Customer Service Representative at Comcast Cable and Xfinity
Internet at Guadalajara, Jal. Where the main objective was dedicated
and diligent customer service professional with a wealth of
experience handling calls for Comcast Xfinity, specifically assisting
customers in California, Texas, and the Eastern region of the United
States.
Where I manage incoming calls from customers in California, Texas,
and the Eastern region of the United States, providing exceptional
technical support and troubleshooting assistance for business Wi-Fi
connectivity, television, and cellphone-related issues. Consistently
met or exceeded performance targets, ensuring prompt and efficient
resolution of customer concerns. Developed an in-dept understanding
of Comcast's telephone plans, proactively identifying opportunities to
enhance customer satisfaction by recommending suitable plans and
carriers. Established excellent rapport with customers, building trust
and effectively selling Comcast services.
Jan 2021– Feb 2021 Served as a UPS Helper, responsible for delivering packages to
individuals. Acquired extensive experience in package handling and
gained insights into the UPS system's operations.
Dec - 2018 – Dec 2020 Employed at the age of 16 as a cashier at Filibertos, a Mexican
restaurant. Demonstrated rapid learning and self-improvement,
culminating in the role of manager.
Educación
January – June
2024 Engaged with FLEX, a company dedicated to offering
comprehensive solutions for the electronics industry, including
design, manufacturing, distribution, and warranty service. I was part
of a project called PHILO IST Functional Test Yield Improvement,
where we had 15 weeks to identify and address failures in the IST
process based on the data provided. During this period, we
successfully constructed a Pareto chart, PDCA cycle, FMEA,
Ishikawa diagram, and control chart, and proposed solutions specific
to our area.
January 2023 Engaged with RecSports, a training association, in a project focused
on database management for a gym. Spearheaded efforts to cleanse
and extract pertinent data, with the ultimate goal of formulating
strategies to enhance gym accessibility, thereby fostering increased
revenue.
August – December
2022 Engaged in the collaborative development of a prototype designed for
the well-being of elderly individuals residing in assisted living
facilities. Contributed to the creation of a waterproof sheet with
advanced absorbent properties, enhancing comfort and hygiene. This
innovative solution not only effectively absorbed liquid waste but
also incorporated fragrant elements, ensuring a pleasant and odorneutral
environment.
August 2021 Got into the program of Industrial Engineer (IIT)
Profesionales del mismo sector Administrativo que Enrique Rojas
Profesionales de diferentes sectores cerca de Zapopan, Zapopan
Otros usuarios que se llaman Enrique
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