Enrique Rojas

IIS en Tecnologico de Monterrey

Dec 2022 – Nov 2023 Customer Service Representative at Comcast Cable and Xfinity

Internet at Guadalajara, Jal. Where the main objective was dedicated

and diligent customer service professional with a wealth of

experience handling calls for Comcast Xfinity, specifically assisting

customers in California, Texas, and the Eastern region of the United

States.

Where I manage incoming calls from customers in California, Texas,

and the Eastern region of the United States, providing exceptional

technical support and troubleshooting assistance for business Wi-Fi

connectivity, television, and cellphone-related issues. Consistently

met or exceeded performance targets, ensuring prompt and efficient

resolution of customer concerns. Developed an in-dept understanding

of Comcast's telephone plans, proactively identifying opportunities to

enhance customer satisfaction by recommending suitable plans and

carriers. Established excellent rapport with customers, building trust

and effectively selling Comcast services.

Jan 2021– Feb 2021 Served as a UPS Helper, responsible for delivering packages to

individuals. Acquired extensive experience in package handling and

gained insights into the UPS system's operations.

Dec - 2018 – Dec 2020 Employed at the age of 16 as a cashier at Filibertos, a Mexican

restaurant. Demonstrated rapid learning and self-improvement,

culminating in the role of manager.

January – June

2024 Engaged with FLEX, a company dedicated to offering

comprehensive solutions for the electronics industry, including

design, manufacturing, distribution, and warranty service. I was part

of a project called PHILO IST Functional Test Yield Improvement,

where we had 15 weeks to identify and address failures in the IST

process based on the data provided. During this period, we

successfully constructed a Pareto chart, PDCA cycle, FMEA,

Ishikawa diagram, and control chart, and proposed solutions specific

to our area.

January 2023 Engaged with RecSports, a training association, in a project focused

on database management for a gym. Spearheaded efforts to cleanse

and extract pertinent data, with the ultimate goal of formulating

strategies to enhance gym accessibility, thereby fostering increased

revenue.

August – December

2022 Engaged in the collaborative development of a prototype designed for

the well-being of elderly individuals residing in assisted living

facilities. Contributed to the creation of a waterproof sheet with

advanced absorbent properties, enhancing comfort and hygiene. This

innovative solution not only effectively absorbed liquid waste but

also incorporated fragrant elements, ensuring a pleasant and odorneutral

environment.

August 2021 Got into the program of Industrial Engineer (IIT)