ERICK RAMÍREZ

Certified Scrum Master (PSM 1) with more than 5 years of experience leading agile teams in the software development industry. Expert in process facilitation, conflict resolution and team performance optimization. Committed to promoting a culture of continuous improvement and high-quality deliverables. Able to effectively implement agile methodologies to maximize efficiency and customer satisfaction, ensuring strategic alignment and compliance with organizational objectives.

TATA CONSULTANCY SERVICES (TCS)

Scrum Master / Agile Lead : April 2022 – June 2024

Client: HSBC (Projects: Risk and Control & RTB, Global Payments).

• Led the implementation of agile practices in multiple teams.
• Facilitated Scrum ceremonies: PI Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Managed Kanban and Scrum boards for task planning.
• I monitored effort metrics, risks, and lessons learned.
• Removed impediments and tracked critical issues.
• Collaborated with stakeholders to align business and team objectives.

EVOLUCIONA 73, S.C.

Scrum Master : December 2020 - June 2021

• Managed sprints for the development of an evaluation application for firefighters.
• Prioritized the Product Backlog in collaboration with the Product Owner.
• Facilitated problem resolution and continuous delivery of value to the customer.

BANCO DEL BIENESTAR, S.N.C., I.B.D.

Scrum Master : February 2020 - December 2020

• Led the agile development of a new mobile application for credit applications.
• Implemented velocity metrics and burndown charts to improve team efficiency.
• Performed backlog refinement and stakeholder demo sessions.

BANCO DEL AHORRO NACIONAL Y SERVICIOS FINANCIEROS, S.N.C., I.B.D. (BANSEFI)

Scrum Master: January 2019 - February 2020

• Led a multidisciplinary team in the delivery of complex projects, meeting deadlines and client requirements.
• Implemented agile practices to improve transparency and communication within the team, reducing cycle times by 20%.
• Trained new team members in agile principles and Scrum best practices.
• Having the ability to handle conflicts and resolve them quickly.

Master'sDegree in Law (with honors) 2008 - 2010