Estefania Coronado

With the Team Lead's experience, regarding the Supervision of the team to carry out daily activities and 7 years of experience with extensive knowledge in Shared Services transnational companies. Dedicated to meeting and exceeding expectations in every assigned task. With a high level of excellence in service. Timely and professional with extraordinary communication skills and the ability to build and cultivate relationships to achieve customer satisfaction. Management in tools such as SAP HCM, SuccessFactors, Workday, Service Now, and others.

PROFESSIONAL EXPERIENCE. 

Senior Human Resources Analyst, Alstom, Oct 2022 – Present. 

SAP and Service Now Management. 

Analyst for employees on any HR-related inquiries 

Coordinate the employee's active and inactive archive. 

Support onboarding and off-boarding activities.

Recommend compensation changes to the business (salaries, lump sums, etc) • Act as a consultant in the creation or modification for Short Term Incentive plans. 

Support key employee life cycle processes such as new professionals, data management, absence managements, transfers, leavers • Organize and maintain employee records via our proprietary SAP/ALPS: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc. 

Assisting with payroll preparation by providing relevant data, like absences, bonus and leaves 

Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date. 

Senior Human Resources Generalist, Eaton, April 2022 – Oct 2022. 

SAP, Service Now, and TRESS Management. 

Generalist for employees on any HR-related inquiries from Mexico resolving issues and inquiries of the human resources process in regards to employee life cycle processes such as new professionals, data management, absence management, transfers, leavers in Service Now using TRESS and Taleo as the database. 

Partner with the Talent Acquisition team to monitor Talent Requisition forms that are created successfully in Taleo and HRMS. 

Support onboarding and off-boarding activities. 

Perform Total Comp analysis 

Recommend compensation changes to the business (salaries, lump sums, etc) • Act as a consultant in the creation or modification for Short Term Incentive plans. 

Assisting with payroll preparation by providing relevant data, like absences, bonus and leaves 

Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date 

Senior Human Resources Representative, PPG Industries, May 2021 – April 2022. 

Workday and Service Now Management. 

Team Lead in his/her activities regarding the Supervision of the team to carry out daily activities. 

Support key employee life cycle processes such as new professionals, data management, absence managements, transfers, leavers 

Coordinate the employee active and inactive archive. 

Support onboarding and off-boarding activities. 

Perform Total Comp analysis 

Recommend compensation changes to the business (salaries, lump sums, etc) 

Act as a consultant in the creation or modification for Short Term Incentive plans. 

Provides routine transactional support such as new employee record creation (onboarding), promotions, transfers, and terminations. 

Approve employee transactions executed thru employee self-service channels such as Workday and the Portal. 

Preparing global HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country, specific onboarding guides, resignation letters 

Assisting with payroll preparation by providing relevant data, like absences, bonus and leaves 

Partner with the Talent Acquisition team to monitor Talent Requisition forms that are created successfully in Taleo and Workday. 

Human Resources Advisor, Kiewit, Jul 2020 – Dec 2020 

SAP and Service Now Management. 

Support key employee life cycle processes such as new professionals, data management, absence managements, transfers, leavers 

Coordinate the employee active and inactive archive. 

Support onboarding and off-boarding activities. 

Recommend compensation changes to the business (salaries, lump sums, etc) 

Knowledge in the enrollment of benefits for the United States and Canada 

Provides routine transactional support such as new employee record creation (onboarding), promotions, transfers, and terminations. 

Preparing global HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letter 

Assisting with payroll preparation by providing relevant data, like absences, bonus and leaves. 

Support key employee life cycle processes such as new professionals, data management, absence managements, transfers, leavers 

Approve employee transactions executed thru employee self-service channels such as the intern Portal. 

Assisting with payroll preparation by providing relevant data, like absences, bonus and leaves. 

Specialist Employee Assistance, Jonajo Consulting Services, Sept 2019 – Jul 2020 

SAP and Salesforce Management. 

Support key employee life cycle processes such as new professionals, data management, absence management, transfers, leavers 

Coordinate the employee active and inactive archive. 

Support onboarding and off-boarding activities. 

Provides routine transactional support such as new employee record creation (onboarding), promotions, transfers, and terminations. 

Preparing global HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letters 

Assisting with payroll preparation by providing relevant data, like absences, bonus and leaves. 

First point of contact for employees on any HR related inquiries 

Senior Customer Care Experience, Honeywell, Jan 2016 – Aug 2019 

SAP and Salesforce Management. 

Order Entry and follow-up orders, credits, and RMA´s. 

Acting as the main point of contact for vendors, third parties companies, and homeowners in the United States and Canada resolving issues and inquiries of the employees through phone calls, emails, and chats through ticket follow-up programs Salesforce and SAP as the database. 

The main point of contact of technical support for contractors, and retail stores globally resolving issues and inquiries regarding to Honeywell's products like scanners, industrial printers, and mobile computers, (software and hardware) through phone calls, emails, and chats through ticket follow-up program SalesForce, with customers (L1) and contact to Engineers level 2 and 3 in USA and Mexico to solve the issue. 

Support and management of Honeywell Industrial software. 

Basic management and support of SDK´s. 

Support and management of Honeywell Industrial software. 

Acting as the main point of contact of technical support for homeowners and retail stores in the United States and Canada resolving issues and inquiries regarding thermostats functions, RedLink connections, HVAC functions, and wiring through phone calls, emails, and chats in SalesForce. 

Observe signal lights on switchboards, and dial or press buttons to make connections. 

Order Management 

KPI'S Management 

8D´s management 

Using Agile methodology with the team (Daily Scrum Meetings) 

All cases working whit SLA’s metrics.

Lawyer

Human Resources

Customer Service

English Teacher