beBee background
Profesionales
>
Santa María la Asunción
Felix Pichardo Meuly

Felix Pichardo Meuly

Field Service Manager

Alta Dirección / Consultoría

Santa María la Asunción, San Mateo Atenco

Social


Acerca de Felix Pichardo Meuly:

Senior Manager with more than 20 years of experience continuously creating, developing and implementing new and innovative work models for the right development and performance of the teamworks adding value to the organization and facilitating the change, leading by the example.

Experiencia

Independent Consultant – 04/2024 to date

Provide consulting services for leadership, service management, business presentations and KPI’s analysis.

 

Service Control – 06/2023 to 02/2024

HISPÁK, Mexico

Management, planning and control of the field personnel, including the making of SLA proposal and spare parts sells according to the sales objectives.

  • Creation and implementation of different service control procedures.
  • Reorganization of the field assigned installed base, reducing the operational costs by 20% ($10k USD of savings).
  • Increase 30% the sales of spare parts & service contract ($2.2 million dlls)

 

Independent Consultant – 09/2021 to 06/2023

Provide consulting services for leadership, service management, business presentations and KPI’s analysis.

 

Maintenance Manager – 11/2019 to 06/2021

PROVETECNIA, Mexico City – Mexico

Management, planning and implementation of the service strategy to secure the correct functioning of the installed base, including CT and X-Ray Instruments for Airports Security.

  • SLA’s and projects management.
  • Creation and implementation of basic KPI’s including %MP, Fixe Time Fix Rate and %Proactive Maintenance.
  • Creation and start-up of the training coordination for local FSE’s.

 

National Technical Service Manager – 04/2017 to 07/2019

Ortho Clinical Diagnostics, Mexico City – Mexico

Management of the service area to support the post-sale activities, including project management, training, corrective, maintenance and proactive services, besides the personal development of the collaborators.

  • I Improved by 18 points the NPS, between 2017 and 2019, achieving a final score of 80% of Promoters.
    • I achieved the “NPS Improvement Customer Excellence Award 2017”.
  • I reduced 50% of Spare Parts Inventory Cost, saving $15MMXP.
  • I increase 10% of service sales between 2017 and 2018, achieving a total sale of $504K USD.
  • I implemented the E-Connectivity Monitoring Center for Mexico.

 

National and Central America Service Manager – 10/2015 to 11/2016

Scientific Games, Mexico City – Mexico

Management, ideation, development and implementation of the service business model for the improvement of the quality.

  • Development and implementation of KPI’s (%MP, Response Time, Call Rate).
  • I reduced the SLA penalties by 83%, saving $24K USD.
  • I reduced in six months the corrective activity by 10%, generating savings for $54K USD for Service Costs.

Educación

  • Master in Innovation for Enterprise Development – 2019 ITESM Toluca

 

  • B.S. Electronic Systems Engineer – 2003 ITESM CEM

 

  • B.S. Psychology – 2020 – to date UNAM FES Iztacala

Profesionales del mismo sector Alta Dirección / Consultoría que Felix Pichardo Meuly

Profesionales de diferentes sectores cerca de Santa María la Asunción, San Mateo Atenco

Otros usuarios que se llaman Felix

Trabajos cerca de Santa María la Asunción, San Mateo Atenco

  • axity Mexico City Metropolitan Area

    Buscamos un Líder de Servicio experimentado para ser dueño de la entrega de Operaciones de TI. · ...

  • Order Analyst

    hace 3 semanas

    TAPI Lerma de Villada, México

    Coordinar y ejecutar actividades logísticas en sitio, apoyando la gestión de órdenes, envíos, exportaciones y documentación para asegurar cumplimiento con normas globales de calidad seguridad distribución. · ...

  • bioMérieux Mexico City Metropolitan Area

    búsqueda de un Ingeniero de Servicio en campo junior quien trabajará y crecerá dentro del Departamento de Ingeniería reportando directamente al Gerente · Garantizar el óptimo rendimiento base instalada equipos comercializados por BioMerieux México asegurando cumplimiento estricto ...