Fermin Alejandro Ahumada Garcia

I am Fermín Alejandro Ahumada García, a software engineer with a great passion for learning and
innovation. Throughout my career, I have developed skills in key areas such as computer vision, data
analysis, and artificial intelligence, which have allowed me to perform successfully in challenging
environments. I consider myself a committed, responsible person with a constant focus on problem-
solving.
I am excited about the opportunity to contribute to new projects and continue developing as a
professional in an environment that values innovation and teamwork.

○ We resolve an average of 400 support tickets daily, delivering high-quality technical
support to over 1,900 stores across the country and ensuring swift issue resolution for
nationwide retail operations.
○ Diagnosed and tackled complex system issues, conducting in-depth analysis of
databases, network infrastructure, and backend processes to pinpoint root causes and
implement effective solutions.
○ Partnered with cross-functional teams—including network, software development,
and operations—to ensure seamless systems functionality and consistently meet re-
sponse time benchmarks.
○ Proactively analyzed incident trends to identify improvement areas, formulating
strategic solutions that decreased technical issue recurrence and enhanced overall sys-
tem.

Bachelor of Science in Computer Science, University of Sonora.
Intern - In the degree process