Fernanda Lona

WORK EXPERIENCE

Feb. 2017- Nov 2017     Metro PCS (Telvista)

CDMX, MEXICO       Contact Center Agent

Completed tasks:

-Analysis of customer information / to determine if we can offer more products or services / Increase sales.

-Personalized development of successful sales or services through calls.

-Generation of new ideas for products or services successfully through calls.

-Evaluation of applications and formulation of recommendations to clients.

-Resolution of problems with delinquency (stolen cell phone) and help customers who bring their mobile phone line.

January 2018-currently   Hewlett Packard Enterprise, coordination (Soluciones Avanzadas en Electrónica) 

CDMX, Mexico        Control Tower Analyst Jan 2018 –October 2018 (bilingual)

Completed tasks:

-management and development of action plans to increase engineering effectiveness

-Follow-up of actions in engineering site

-Contact with final client for personalized attention

- Management and closure of cases and "Top" clients

-Translator

  On Site Coordination Caribbean Sector (bilingual)

Completed tasks:

-Coordination and attention of Engineering in the area of ​​Puerto Rico and the Caribbean. (bilingual)

-Management and coordination of engineering for on-site assistance. (bilingual)

-Collection of information for the sending of parts and coordination with the final client for access procedures. (bilingual)

-Coordination with Partner's for remote and on-site assistance

- Warehouse activities: availability of parts, stock, dates of arrival and coordination of shipment

STUDIES

2014-2017                Junior High

CDMX - Mexico           Cecyt 11 Wilfrido Massieu - Instituto Politécnico Nacional

2021 – Currently   

Online                     Degree in Languages (English, French, German, Italian) – UDAL University

- French language studies (2004-currently)

 -Italian and German language studies (2021 – currently)

- English language studies (2008-currently)

-Arabic language studies (2011-currently)