Fernando Acevedo

Multilingual graduate with proven management skills and more than 10 years of experience optimizing productivity, efficiency, service quality and profitability through functional and technical analysis. Dedicated and decisive leader planning schedules, coordinating business travels, whilst coordinating internal and external communication and maintaining excellent performance on administrative duties.

ADMINISTRATIVE ASSISTANT. January 2013 to present

FARMACIAS GI. MEXICO

Carrying short and long-term custom comprehensive administrative and logistical strategies to reach company goals, which drove 30% year on year increase in sales revenue.

Trained a newly hired sales team of 20 people and 4 supervisors on customer service and company procedures. My improvements lead to a 30 % of incremental revenue.

Handled 50+ calls daily and covered all areas of administrative responsibilities in a team of 25 employees.

Received 98% client satisfaction rating, which contributed to a 10% decrease in devolutions.

Saved MXP50,000 a year in office supplies after negotiating a new deal with the current supplier. 

Reconciled account files and produced monthly reports to keep CEO informed about office operations. 

Shortened job management lifecycle by an average of 24 days, and increased level of compliance by delivery processes 25%.

BACHELOR IN BUSINESS ADMINISTRATION.

Pontificia Universidad Javeriana, Bogotá. COLOMBIA. January 2000