Francisco MUÑOZ CEDILLO

Professional with more than 20 years of experience dedicated to manage network infrastructure on-premise and cloud systems on a fast-paced environment, working independently in multiple projects simultaneously with minimal supervision, leading the support operation and helpdesk services, partnering with corporate stakeholders to identify, plan, execute and deliver information systems solutions. I work aligned with the Corporate Governance, Global Values, and HSE to meet the compliance standards and regulations of the cybersecurity policies and infrastructure.

• Manage, mentor and coach a multicultural team with diverse skills in the support services and 24/7 operation of backups, data centers and power infrastructure of distribution centers ubicated in USA. 
• Manage KPIs – Maintaining SLA's and performance levels. Present technical reports of metrics, and services monitored.
• Conduct and assess annual employee reviews and middle year goals evaluations to implement continues improvement and development career plan.  
• Lead the day-to-day operation and monitoring services. Effectively manage backups, restores, data center, events, incidents, problems and scalations.
• Drive the disaster recovery tests to ensure the accessibility, integrity, and efficient operation of IT network systems and critical apps.
• Conduct meetings with apps owners, network, virtualization, servers, storage, databases, and cybersecurity teams to ensure the creation of DR plans. 
• Manage the support of incidents, service requests, and changes. Supervise the creation of all documentation.
• Infrastructure project management and architecture design collaboration.
• Manage and build relationships with vendors and strategic alliances to meet present and future needs. Purchasing and contract services.
• Supervise the root cause analysis of problems and develop resolution plans.
• Collaborate with cross-functional partners to proactively identify Issues as they arise and conduct retrospective analysis on large-scale issues.

Information Technology - Bachelor