Alejandro Garcia

Dynamic finance and operations leader with over 18 years of expertise in Accounts Receivable, Order to Cash, Customer Service, and Personnel Management. Proven success in CRM selection and adaptation, process optimization, and strategy execution. Strong background in building and managing high-performing teams, streamlining operations, and driving digital transformation. Expertise in ERP & CRM implementations, Shared Services Centers, Lean Six Sigma, and performance metrics. Recognized for making strategic decisions and achieving results in customer service, operations, and credit and collections. 

Professional Experience

Schindler Group | Order to Cash Manager |2024 – Present.

• Managed the billing and collections processes, leading a team of 18 members to enhance efficiency and improve customer satisfaction through collaboration with internal departments.
• Spearheaded the implementation of a new system, significantly improving collections and reducing dispute resolution times.
• Developed and executed policies that enhanced billing accuracy and reduced outstanding receivables.

DoorDash Inc. | Collections Manager |2021 – 2024.

• Led a diverse team of 32 people, managing collections across multiple regions while establishing the first Credit & Collections team in the Financial Shared Services Center.
• Introduced strategic metrics for monitoring cash applications and billing processes, leading to improved operational efficiency.
• Collaborated with teams to leverage data analytics, enhancing financial reporting accuracy.

eBay Classifieds Group | Order to Cash Manager | 2020 – 2021.

• Managed billing processes, improving accuracy and cash application rates significantly, resulting in a notable decrease in overdue accounts, while leading a team of 12 members.
• Implemented CRM systems to optimize workflows and enhance customer service quality.
• Established performance tracking protocols that aligned team efforts with business goals.

Honeywell International Inc. | Regional Credit Manager - Americas / Operational Excellence Site Leader | 2018 – 2020 | 2013 – 2016.

• Led a diverse team of 23 members in managing a significant portfolio across the Americas, resulting in a notable reduction in bad debt and overdue accounts.
• Provided insightful reports on key performance metrics, including Days Sales Outstanding and collection forecasts, to support strategic decision-making for sales, finance, and corporate leadership.
• Directed the implementation of an advanced Collections tool within the SAP ERP system to automate accounts receivable processes, significantly improving reporting accuracy and overall productivity across global regions.
• Championed the adoption of the Honeywell Operating System, leveraging Lean and Six Sigma methodologies to optimize accounts receivable processes through targeted team projects.

Continental AG (ContiTech Division) | Order to Cash Manager | 2017 – 2018.

• Supervised order processing and collections, achieving high accuracy rates and improving customer satisfaction, while leading team of 10 members.
• Developed SOPs to streamline order-to-cash processes and reduce cycle times.
• Led projects to optimize billing and collections, strengthening customer relationships.

Additional Experience

Axalta Coatings Systems Mexico | Treasury & AP Coordinator |2012 – 2013.

• Managed Treasury and AP operations, streamlining payment cycles and improving vendor relations through efficient AP processing.

Education

Master of Business Administration (MBA)

Universidad de las Américas, AC, México, D.F. - 2007 - 2008

Bachelor in Economics

Universidad Autónoma Metropolitana, México, D.F. - 1999 – 2004

Certifications & Courses

• Leadership for Managers – DoorDash Inc. (2023)
• Lean Principles – Honeywell International Inc. (2020)
• Diploma in Accounting and Finance - ITESM – San Luis Potosí (2017)
• Six Sigma Core Green Belt Certification – Honeywell International Inc. (2016)