Gerardo Macedo Amial
Servicios ofrecidos: Otros servicios de experiencia del cliente y soporte técnico
Sobre Gerardo Macedo Amial:
Having 5 to 6 years of experience handling inbound-outbound call from international customers covering expextentions about billing, tech support, collections always improving and meeting goals in a 100% for customer satisfation
Experiencia
RAPIDO SOLUTIONS GRUOUP
Track and Trace Representative
Responsible for day-to-day operations including tracking and tracing assigned shipments
- Maintain accurate and up-to-date carrier records
- Ensure all database documentation is compliant with industry standards
- Maintain complete understanding of markets including seasonal freight
- Maintain complete understanding of assigned Logistics Consultant’s book of business including POC’s, common lanes, and common trailer types
- Oversee transportation in route to ensure timely pick-up and delivery
- Communicate with transportation companies to ensure all parts of assigned delivery are completed
- Work with assigned team that includes Logistics Consultant and Carrier Relations
TATA CONSULTANCY SERVICES ( 2020-2021 ) Phone: (33) 3003-8501 ( Julio Hernandez Weckmann ) –
Project Manager and ( Rodrigo Sarabia ) Direct Supervisor:
CitiBank, N. A Team member 3/16/2020 - 1/26/2021
Senior Process Associate:
Various Mapping processes workflow in CitiGroup GFT Departments such as: FPC Contractor Replacement, New Hire Deployment Process, Employee Internal Referral Program, Employment Relative, Offer Letter Process Onboarding FTE, Recruiting Process FTE, Socre Card Process, Walkabout Process, Etc
Few Mapping Processes were made using Live at BLUEWORKS During Zoom meeting with Managers and several were processed after email received with content besides once done process map were sent via email to all Managers to Schedule a meeting
Educación
- COLEGIO DE BACHILLERES DEL ESTADO DE BAJA CALIFORNIA Presidente Venustiano Carranza#15- Romero 21410 Certificate (3years) 2001-2003
- learnTEFL 150 hour TEFL/TESOL Master Course -Grade A Certificate (12 weeks) 2019
Profesionales que compiten con Gerardo
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Profesionales del mismo sector Atención al cliente / Soporte que Gerardo Macedo Amial
Profesionales que ofrecen servicios de Otros servicios de experiencia del cliente y soporte técnico
Profesionales de diferentes sectores cerca de Zapopan2, Zapopan
Otros usuarios que se llaman Gerardo
Trabajos cerca de Zapopan2, Zapopan
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