beBee background
Profesionales
>
México
Gianmarco Heredia

Gianmarco Heredia

Customer Experience Analyst | Customer Success

Tecnología / Internet

México, México

Social


Redes sociales

Acerca de Gianmarco Heredia:

 I am a data enthusiast and I have thrived in remote roles for over 2.5 years, collaborating with diverse teams worldwide.I started working in customer-centric roles, delving into Customer Support, Customer Experience, Data Analysis, Product Marketing, User Research, and Product Experimentation with customers from Peru, the U.S., Mexico, and Thailand.I aspire to further expand my knowledge and expertise in the fascinating world of data and its relationship with designing better products.

Experiencia

📊 I am a data enthusiast since I believe it has a transformative power on user experiences.
💻 I have thrived in remote roles for over 2.5 years, collaborating with diverse teams worldwide. 
🌐My focus has been on serving customers from Peru, the U.S., Mexico, and Thailand. 
🏨 With a few years background in Tourism & Hospitality, the pandemic led me to look for fresh opportunities and I transitioned into tech companies, driven by the boundless opportunities they offered. I started working in customer-centric roles, delving into Customer Support, Customer Experience, Data Analysis, Product Marketing, UX Research, and Product Experimentation. 
📲 Embracing this exciting journey, I immerse myself in designing impactful experiences by decoding customer behaviors through data. 
🚀Constantly hungry for growth, I aspire to further expand my knowledge and expertise in the fascinating world of data and its relationship with designing better products.

Educación

NATIONAL CHAMBER OF COMMERCE OF PERU

Diploma in Tourism and Hotel Business Administration, 2021

SAN MARTIN DE PORRES UNIVERSITY

Bachelor of Tourism and Hotel Management, 2020

Profesionales del mismo sector Tecnología / Internet que Gianmarco Heredia

Profesionales de diferentes sectores cerca de México, México

Trabajos cerca de México, México

  • Koltin Mexico City

    Somos una empresa que protege a personas adultas mayores desde los 50 hasta los 84 años. Estamos creciendo rápidamente en todo México. Buscamos un Customer Success Analyst (Experto) para apoyar a nuestros clientes en cada fase del proceso postventa. · ...

  • Vemo Polanco III Sección, CDMX

    En VEMO buscamos a un Analista de Experiencia del Cliente apasionado por ofrecer una experiencia excepcional al usuario. · Carrera trunca o concluida. · Mínimo 2 años de experiencia en atención a clientes o éxito del cliente. · ...

  • Koltin Mexico City

    Un Customer Success Analyst (Experto) es un rol estratégico y de apoyo para nuestros clientes en cada fase del proceso de postventa. · ...