Guillermo Becerra

Ericsson Telecom S.A de C.V, Delivery Manager PCN

May 2023 - August 2023

• With experience leading cross-functional teams and delivering high-quality projects on time and within budget
• Proven track record of optimizing processes, fostering collaboration, and achieving customer satisfaction
• Seeking an opportunity to leverage my skills and expertise to drive successful project deliveries for a dynamic organization
• Led a team of 35 engineers responsible for the deployment and maintenance of Packet Core solutions for a diverse portfolio of clients
• Successfully delivered over 30 projects, including packet core upgrades, expansions, and network optimizations, ensuring seamless service for customers
• Developed and managed project plans, budgets, and timelines, consistently meeting or exceeding customer expectations
• Collaborated with sales and account management teams to identify new business opportunities and drive revenue growth, resulting in a 15% increase in annual contract value
• Implemented best practices and process improvements to optimize project delivery, resulting in a 20% reduction in project completion times
• Fostered a culture of innovation and continuous learning within the team, leading to the successful adoption of new technologies and tools
• Acted as the primary point of contact for client communications, building strong client relationships and ensuring customer satisfaction
• And I have good knowledge and experience about 3GPP and PS Core standards

Ericsson Telecom S.A de C.V, Delivery Manager CORE

March 2018 - May 2023

Leading a team of 25 technical staff in delivering complex Software Upgrades projects for clients in various countries

• Collaborate with clients to define project scope, objectives, and deliverables, ensure alignment with business goals, develop and maintain detailed project plans, schedules, and budgets, consistently meeting or exceeding project milestones.
• Implement Agile methodologies, including Scrum and Kanban, to streamline project workflows and improve team productivity.
• Proactively identify and mitigate project risks, resulting in a10% reduction in project delays and cost overruns.
• Fostered a culture of continuous improvement by introducing best practices and conducting regular retrospectives.
• Act as a liaison between clients and the project team, ensuring clear communication and client satisfaction.
• Managed project budgets, consistently delivering projects within budget constraints.
• Conducted performance reviews, provided coaching, and mentored team members to enhance their skills and career development.

Additionally, as a Project Manager:

• Led cross-functional project teams in the successful delivery of projects, ranging from software development to infrastructure upgrades.
• Managed project scope, budgets, and schedules while ensuring alignment with client expectations.
• Implemented project management tools, such as JIRA and Trello, to streamline workflow and enhance project tracking.
• Identified and resolved project issues, mitigating risks to ensure project success.
• Collaborated closely with stakeholders to define project requirements and deliverables.

Ericsson Telecom S.A de C.V, Senior Integration Engineer

March 2012 - February 2018

High level of technical support for 2G, 3G and 4G technologies through Ericsson equipment such as Adjunct Processor Group (APG43, APG43L and vAPG43L), Node B and eNodeB (LTE), virtualization. Experienced in customer focused projects in which strong analytical skills, effective communication and problem solving capabilities are required.

Recognized as a team player and a performer consistently completing assignments on time. 

Internal verification, presentation for customer, node Integration FI, delivery, Release document, delivery and Integration for our customers in Markets: USA (New York, Dallas, Miami, Florida), Canada, Alaska, Mexico, Cuba, Nicaragua, Panama, Venezuela, España, Italia, Alemania and Sweden. 

As a Technical Coordinator Role:

• I performed assignment of activities to functional and verification test, coordination of activities for DT, tests engineers and the attention of meetings with our internal and external customers to follow up on the project
• Organized procedures for supporting hardware, software and mobile devices for users.
• I have performed technical activities during/after SW implementations like software comparison per site and the technical support to my team
• I learned more than interworking with MSC, MGw, HLR, AUC and RNC nodes on call flow level
• Knowledge in Test system trace.
• I have a clear understanding of emergency recovery situations.
• Managed maintenance procedures to keep networked devices performing optimally.
• Wrote, updated and maintained project documentation.
• I have performed technical activities during/after SW implementations like software comparison per site and the technical support to my team.
• Followed several mentors to learn CEE basic knowledge, node deployment, and network

Centro Universitario ETAC, Postgraduate in International Trade

January 1999 - March 2000

Centro Universitario ETAC, Bachelor's Degree in Administrative Informatics

Feb 1993 - March 1996