Horacio Zavala

KPMG                                                                                                            03/2020 - Present

Senior Associate Architecture & Engineering, Server Operations - Virtualization

Administration of physical and virtual infrastructure with vmware-vsphere on cisco-ucs technology (30,279 VMs running in 1,293 esxi host)

• Troubleshooting with vmware and cisco vendors opening support tickets walking together to find out the root cause and remediate issues as soon as possible over 99.9% SLA closure times.
• Deploy, build, configure and upgrade vSphere solutions (vROPs, vCenter and Esxi host servers) following best practices, and company policies to avoid security vulnerabilities.
• Scripting with powerShell to get reports and automate configurations in vmware environments and cisco technology (rack and blade servers). 

HPE                                                                                                                         12/2017 - 03/2020

VMware specialist 

Technical-Consultant roll at HPe company deploying and configurating vmware enviroments following best practices in several projects and diverse clients.

• Reactive-diagnostic and Proactive-analisys detecting issues of configuration and bad-mannage in virtual-enviroments.
• Updating, managing and troubleshooting of several virtual and physical environments and hyperconvergent systems like One-View and Proliant servers.
• Implemented a NonStop solution in CityBanamex, Qro.

HSBC                                                                                                                       11/2016 - 12/2017

VMware Specialist 

I administrated and maintenanced the virtual infrastructure and LATAM applications (217 esxi host servers) 

• I symplified and automatized virtual infraestructure by scripting and analisys-report. 
• I applied complex troubleshooting for recover networking-connectivity of several Linux and Windows VMs. 
• Complex troubleshooting for recover VMs in zoombie-state. 
• I recovered the partition-tables in 2 datastores, recovering 11 VMs. 
• Troubleshooting in data-recovery from backups of VMs. 
• Tuning of VMs during their X2V migration and resizing OS partitions in Linux/Windows systems following recommendations of vendor and best practices.

IBM                                                                                                                                                       06/2014 - 10/2016

VMware Specialist 

Managed and maintained LATAM virtual infrastructure and applications (9,363 VMs).

• I resolved tickets in the incident queue taking care of SLA times above 99.9%
• I solved complex issues to recover 30 VMs for storage incidents.
• I used to UCS Manager and UCS Central for configure storage/networking connectivity in esxi servers. 
•  Improved my diagnostic skills for Cisco and IBM servers.
• Improved and overcame my personal challenge of deploying and configuring 100 VMs, answering phone calls and emails at the same time.
• I symplified and automatized the configuration of esxi servers by scripting. 

GNR                                                                                                                                                       01/2012 - 06/2014

VMware Consulting 

• I optimized CPU and RAM resources in 70% and, Storage resource 50% analyzing with vROPS and RVtools report.
• I achieved virtualized in 2 weeks an old Windows 2000 physical server that nobody had been able to do before in Walmart’s datacenter.
• Design and implementation of virtualization solutions for several private and public companies.
• I implemented a solution with Nutanix technology with 12 nodes.

• UNITEC, Bachelor of Computer Systems
• Master's degree in Security (to finish)
• Intermediate Portuguese.
• HPE Passport Learning, oneView and hyperconvergent solutions training.
• VMware University, VCP 5.1 
• UNAM, electrical mechanical engineering.