Irvin Cervantes

Global Perspective: An International Sales Director should possess a broad understanding of global markets, cultural differences, and geopolitical factors. They should be able to think strategically on an international level.

Adaptability: Given the diverse nature of international markets, an adaptable and flexible personality is essential. This involves being open to new ideas, different business practices, and quickly adjusting strategies based on market feedback.

Cultural Intelligence: Building relationships across cultures is critical. A high level of cultural intelligence allows an International Sales Director to understand and navigate the nuances of doing business in different regions.

Resilience: The ability to handle rejection and setbacks is crucial in sales. An International Sales Director should be resilient and persistent, maintaining a positive attitude in the face of challenges.

Leadership: Strong leadership skills are essential for guiding and motivating a diverse international sales team. The ability to inspire and lead by example is crucial in achieving collective goals.

Skills:

Cross-Cultural Communication: Excellent communication skills are fundamental, but the ability to communicate effectively across cultural boundaries is particularly important. This includes verbal and non-verbal communication.

Negotiation Skills: International sales often involve complex negotiations. A skilled International Sales Director should be adept at negotiating deals that satisfy both the company's objectives and the expectations of diverse clients and partners.

Strategic Thinking: Developing and executing effective global sales strategies requires a strategic mindset. This involves analyzing market trends, identifying opportunities, and formulating plans to achieve long-term objectives.

Language Proficiency: Fluency in multiple languages can be a significant asset in international sales. While not always a requirement, it can greatly enhance communication and relationship-building.

Data Analysis: Utilizing data to make informed decisions is crucial. Proficiency in data analysis allows an International Sales Director to identify trends, measure performance, and adjust strategies accordingly.

Global Market Knowledge: Staying informed about international market trends, regulations, and competitors is vital. A successful International Sales Director keeps abreast of global economic developments that may impact their industry.

Customer Relationship Management (CRM): Proficiency in CRM tools helps in organizing and managing customer interactions effectively, ensuring that the sales team maintains strong relationships with clients across different regions.

INTERNATIONAL SALES DIRECTOR, Chula Vista, CA Factory 1 LLC, August 2021-August 2022  Path the way for new clients and potential clients as well as keeping healthy sales with current clients.  Prepare and submit plans, budgets, progress reports and annual sales reports.  Manage human resource functions hiring, training, performance reviews.  Research competitors’ products/services.  Develop goals and objectives, projects and priorities and assign them to Sales Managers.
 Develop and conduct sales campaigns, as well as marketing and promotional plans.  Plan and program the commercial strategy and the sales of products and services in accordance with the customer budgets.  Organize the resources at your fingertips by designing and enabling the sheet of route to achieve the fulfillment of the objectives.  Familiarity with relevant trade regulations, laws, customs duties, taxes, tariffs. Related to international sales activities.  Proficient at identifying new markets, negotiating deals, and expanding customer base. STOCK PURCHASING MANAGER, 22785, Baja California Factory 1 S.A. de C.v., May 2020-July 2021  Negotiated agreements with vendors regarding price, delivery date, quality control measures.  Negotiated with vendors to obtain the best possible pricing for quality materials and services.  Facilitated communication between internal departments and teams in order to resolve any issues related to purchased items.  Monitored inventory levels in order to anticipate future needs based on production schedules.  Collaborated with the finance department to ensure the accurate and timely payment of invoices.  Conducted periodic reviews of supplier performance metrics in order to identify areas for improvement.  Analyzed market and delivery systems to determine present and future material availability.  Brought dialogue and visibility to vendors to improve service and performance.  Interfaced with inside sales and outside reps to develop demand plans and sales forecasts.  Negotiated favorable contracts with suppliers that minimized costs.  Prepared bid awards requiring board approval. INVENTORY ANALYST MANAGER, Ensenada, Baja California Factory 1 S.A. de C.V., May 2020-July 2021  Utilized data analysis techniques such as forecasting, regression analysis and trend identification to monitor stock movements.  Analyzed current inventory levels to identify areas of improvement and ensure accurate records were maintained.  Performed regular cycle counts to verify accuracy of physical inventories against system records.  Maintained a comprehensive database detailing all aspects of the inventory process including ordering, receiving, stocking and distribution activities.  Developed reports for management on key performance indicators related to inventory control processes.  Implemented barcode scanning technology for improved tracking capabilities across multiple warehouses.  Resolved any discrepancies found within invoices or delivery notes before authorizing payments.  Utilized software systems to save time and reduce data entry errors in inventory management.  Liaised between departments across different geographical regions in order to optimize global supply chains.
 Collaborated with cross-functional teams to develop strategies for reducing costs in the supply chain process. WAREHOUSE SHIPPING MANAGER, Ensenada, Baja California Factory 1 S.A. de C.V., April 2018-May 20 20  Maintained accurate records of all inbound and outbound shipments.  Resolved any issues that arose during the shipment process in a timely manner.  Tracked, traced and updated status of incoming and outgoing shipments.  Developed and maintained relationships with vendors to ensure cost-effective shipping solutions.  Monitored freight charges, insurance coverage, payment terms and other details related to shipments.  Prepared detailed reports on all aspects of the shipping operations for management review.  Performed root cause analysis on any delays or nonconformities identified in the shipping process.  Monitored GPS system to verify vehicles communicated with software. INVENTORY AUDIT SERVICES, San Diego, CA Olaes Enterprises INC, January 2016-August 2018  Developed and implemented audit procedures to ensure compliance with applicable regulations.  Maintained up-to-date knowledge of auditing standards and best practices.  Collaborated closely with colleagues across departments to ensure timely completion of projects.  Conducted internal control reviews of processes and systems to evaluate operational efficiency.  Developed innovative strategies for improving workflow efficiencies within the department.  Assisted external auditors in completing their audit programs by providing requested information.  Presented audit findings at board meetings providing insights into potential risks or opportunities. WAREHOUSE LOGISTICS MANAGER, Tijuana, Baja California Passion Splash S. de R.L. de C.V., February 2017-October 2017  Assisted in resolving customer inquiries related to shipment delays or incorrect orders received.  Collaborated with cross-functional teams to identify customer needs and develop solutions that improved customer experience.  Ensured compliance with company policies and procedures as well as local laws regarding occupational health and safety regulations.  Analyzed current supply chain processes, identified inefficiencies, and developed corrective action plans to improve performance.  Developed strategies for optimizing storage space utilization by implementing a slotting system.  Negotiated contracts with carriers for best rates while ensuring highest level of service quality.  Monitored inventory levels of products and materials in warehouses.
 Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements.  Hired and trained warehouse and supervisory personnel.  Established and monitored specific supply chain-based performance measurement systems. CUSTOMER SERVICE PRODUCTION COORDINATOR, Ensenada, Baja California Tshirtguys S.A. de C.V., January 2013-December 2015  Responded promptly to emails from customers regarding their orders or inquiries.  Utilized interpersonal and conflict resolution skills to resolve customer disputes efficiently.  Provided timely follow-up to ensure customer satisfaction with services provided.  Generated weekly reports summarizing customer service metrics such as call times and number of complaints resolved.  Developed strong customer relationships through effective communication skills and problem-solving techniques.  Analyzed customer feedback to identify areas for improvement in products and services.  Interacted with customers to quickly handle escalated queries and complaints.  Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner.  Identified opportunities for improving customer satisfaction ratings through continuous process optimization.

Autonomous University of Baja California, January 2018